- Support your customers with a sophisticated live chat tool
- See your customers’ order histories while you chat with them
- Control your chat availability and use of technical resources
- Scale your chat capabilities with the growth of your business
Elevate customer service and gain a competitive edge with Customer Support for WooCommerce. It supports chat for guests and subscribed users. It also generates chat logs for subscribed users.
Features
Self-contained customer support
With Customer Support for WooCommerce, support features exist within the extension. The extension eliminates the need for additional licenses as your team grows.
Easy communication with shoppers
Communicate with clients right from your website, with no need for third-party integration. Customer Support for WooCommerce saves you time and provides a streamlined experience for your customers.
User-friendly interface
Customer Support for WooCommerce is user-friendly, with a simple plug-and-play setup. You can easily install the extension, activate it, and use it immediately.
Chat and review order information
Your support team can chat with customers while they view their order histories. With the information your team needs on-screen, they can resolve customer inquiries quickly.
Review order histories for multiple customers in a queue
The on-screen interface allows your support team representatives to toggle between customers and their account histories.
Offline mode
You can change your status to offline. Customers can still submit inquiries during Offline mode. You can reply to them as soon as your support team is available.
Flexible and scalable
We designed Customer Support for WooCommerce for businesses of all sizes. If your chat is busy at a peak time, or you have limited storage capabilities, you can adjust its refresh frequency (via Ajax). The flexibility of the extension provides the best possible experience for your customers.
Customer Support for WooCommerce is a simple, effective, and cost-efficient solution that provides all the features you need to assist your clients from within your WooCommerce store.