This plugin allows customer service to be run directly within the WooCommerce store itself. Most customer service software requires not only a plugin to integrate with WooCommerce, but also ongoing per-user licences, which means costs add up as your team grows. This plugin takes care of that by containing all the features within the plugin itself.
This plugin allows:
- Chat for guest users
- Chat for subscribed users
- Chatlog for subscribed users
Customer Support for WooCommerce has simple usability features that provide you with the order information you need to help both new or returning clients with their inquiries. It helps you communicate with clients right from your website, no third party integration is required. In the long run, the information collected by this extension can also be used for creating marketing funnels for lead generation.
Customer support lies at the root of better conversions. The Customer Support plugin for WooCommerce provides spot-on features that you need for managing customer inquiries that relate to their orders.
Simple to Use
WooCommerce Customer Support is a simple plug-n-play extension. Install, activate and you are ready to use!
Keep Track of Orders while communicating with your clients
When your customers initiate a conversation, you can check on their order records right on the screen and can answer their inquiries easily.
Spend less time switching between tools
Customer Support has an on-site response tab with all the basic information on products previously bought by a client— so the information you need is right in front of you. This reduces the time it takes to resolve issues and helps you to quickly coordinate with other clients in the queue.
When you are offline or busy with other things, change your status to offline and let your clients submit their inquiries. Respond back to them later via email or on the customer support help.
Set refresh frequency
This plugin is designed for businesses of every size. For example, if a business is small, with a limited storage facility, or a seller is experiencing a higher volume of clients than expected, you can increase the ajax time for load shedding.
Minimum PHP version: 5.6