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Product Questions by Aheadworks

Developed by Aheadworks
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Product Questions by Aheadworks

Developed by Aheadworks

The Product Questions plugin for WooCommerce allows customers to leave product questions on product pages. Customers can reply to questions in the Q&A area, as well as vote on the helpfulness of questions and answers. Admins can ask and answer questions, as well as rate helpfulness. Admins can also moderate questions and replies and pin questions to the top of the Q&A list. 

Benefits

 Increase customer awareness about product features

  • The Q&A area becomes a collective product knowledge base.
  • Allow customers to view and access Q&As on product pages — no prior registration required.

Increase customer engagement with your store

  • Allow customers to speak out on the product and contribute to your product knowledge base. 
  • Enable customers to comment on questions and replies to them.
  • Allow customers to vote on the helpfulness of the question and reply.

Improve store usability and friendliness

  • Locate the Q&A tab next to the native to WooCommerce Description and Reviews tabs on every product page.
  • Allow customers to leave questions or comments via a simple form in the Q&A area.
  • Require only the name and email of the customer to contribute Q&A.
  • Send automatic email notifications for a reply to a question/answer.
  • Mobile-friendly and theme-agnostic design.

Gain a foothold in managing the store

  • Monitor questions and replies in the native WooCommerce Comments tab on the backend.
  • Filter the tab by the Q&A attribute to see only the questions and answers left via the Q&A form on the storefront.
  • Approve only pertinent questions or answers.
  • Akismet plugin integration means spam is filtered automatically.
  • Pin most asked or important questions to the top of the Q&A list.

The plugin offers an easily-accessible product question and answer area on the front-end. It allows customers and admins to populate the knowledge base. 

Additional features

  • API support.
  • Pagination support.
  • SEO-friendly.
  • Support of Full Page Cache / Varnish.
  • Translation support for different languages, including RTL.
  • The Enable Q&A option can be overridden for individual products.
  • Helpfulness cookies lifetime, in days.
  • Sort the Q&A list by pin, helpfulness, or date.

How Product Questions works:

Customer leaves a question on the product page

When the plugin is enabled, the Q&A tab will appear on the product page below the Description and Reviews tabs. Clicking on the tab displays the product’s questions and answers.

To ask a question, the customer clicks on the Ask a Question button. The question form then appears on the page. The customer can hide the form and continue reading the Q&A list, or enter a question. The customer must add a name and email address and click on the Send Question button. Customers can check a box to save their name and email in the browser for later use. 

Question Form

 

Customers can take similar action to answer a question or reply to an answer. It is important to note here, that replies will only appear on other customers’ answers. Admins answers terminate the conversation — no additional replies can be posted. Customers can click on the Add answer button to leave an answer or reply.

The author of the question/answer/reply will see their item on the Q&A list. Other customers will see the text only after admin approval. An automatic email notifies the author of the question/answer when someone submits an answer/reply.

Admin approves and edits the question

When a customer submits a question, it appears on the Comments list on the backend. Admins can filter the list to see only Q&A entries. A Q&A entry is considered a comment in WooCommerce terms. Newly submitted questions/replies are set to pending by default. Admins can approve, edit, decline, trash, or mark the question/reply as spam. 

The Comments page is native to WooCommerce, as are the operations the Admin can perform on this page. Refer to the official WooCommerce user guide to learn more on managing comments.

 

The Admin can update the two ratings for question helpfulness: Helpful and Not Helpful. These could be set for questions, answers, and replies. Helpfulness reflects a numeric value for the comment and aids customers searching for information in the Q&A list.

Pin the most important questions to the top of the Q&A list, making them visible to customers and avoiding repeated questions. 

Admin adds a reply

To reply to a comment, admins can hover over the comment block and click on the Reply link. The Reply to Comment box appears below the comment block. When the reply is submitted, it will automatically appear on the Q&A list on the frontend.

Refer to the official WooCommerce user guide to learn more on managing comments.

Reply Backend

 

Store visitors browse both questions and answers

Customers can see a list of questions and answers in the Q&A area. A question can start a thread of answers. Answers are indented for clarity.  

Customers can vote on the helpfulness of each question or answer. Helpfulness is indicated by thumbs-up, thumbs-down icons, colored differently, with a positive or negative value. Customers can click on one of the icons to evaluate helpfulness. 

Questions are arranged by helpfulness and date of submission, and by admins pinning them to the top.   

Requirements

Minimum PHP version: 7.0

Build an easily-accessible area of product questions and answers on the frontend.

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