User Experience Feedback for WooCommerce
Create quick surveys to gather customer feedback and improve the user experience.
- Collect feedback from your customers as they shop
- Create short, user-friendly surveys with emoji
- Identify features users like and those that need improvement
- Respond to user suggestions and improve your shop’s interface and products
- Increase customer satisfaction and brand equity
The User Experience Feedback extension identifies usability issues, such as confusing navigation, complicated flows, or unclear instructions. With survey feedback, you can promptly address user-reported problems. New users can avoid the same issues and returning shoppers will be impressed by your response to their suggestions.
Maintaining a high level of functionality and reliability increases brand equity, customer satisfaction, and retention.
Features
- Create short, friendly surveys that users answer by picking an emoji or leaving detailed feedback
- Customize the text, appearance, position, and emoji used in each survey
- Collect feedback on Product pages while users shop
- Collect feedback on Thank You pages when orders are complete
- Track the performance of your shop with feedback analytics
- Limit survey requests if users have already provided feedback
Collect feedback on Product and Thank You pages
Thank You page surveys
A Thank You page survey
When users complete Thank You page feedback, you can see it on the Order details page.
Edit order page
Product-page surveys
Product-page surveys can inform you about difficulties your customers have placing orders. Shoppers can also let you know about desired product variations or improvements.
A Product-page survey
View each product’s feedback score.
Extensive customization
Customize Thank You and Product-page surveys
WordPress customizer
Manage feedback and view Analytics
View and filter feedback on one dashboard
Feedback admin page
Explore feedback data with a powerful React.js-based analytics page.
Feedback analytics page
User Experience Feedback provides valuable insights, enables continuous improvement, enhances user satisfaction, and contributes to the long-term success of a website by meeting user needs and expectations.