Help your customers quicker, using WooCommerce and Freshdesk.
Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
View a list of active Freshdesk tickets within WooCommerce
Key Features: Customer
Quickly create a new ticket related to an order
View a list of active tickets, directly on your “My Account” screen
Create forum and solution centre categories for each of your WooCommerce products
Key Features: Store Owner
Create a new ticket when viewing an order in the WordPress admin
Create a new ticket from a blog post comment, directly from the WordPress admin
Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk
A full Freshdesk solution
Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.
