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AI Support Assistant is a WooCommerce plugin that helps store owners automate customer support using AI. Instead of relying on generic responses, the assistant is trained on the store’s own content, allowing it to provide relevant answers based on the information supplied by the merchant.
Store owners can upload documents and provide custom knowledge such as:
The plugin analyzes the provided content, generates searchable embeddings, and retrieves the most relevant information whenever a customer asks a question. The selected AI model then generates a response using that retrieved context, helping provide accurate and context-aware answers.
AI Support Assistant currently supports multiple AI providers:
Key features include:
The plugin is designed to reduce repetitive support requests, improve response times, and help customers find information without waiting for manual assistance.
AI Support Assistant is an AI-powered customer support plugin for WooCommerce. It uses your store's own documents and custom knowledge to provide relevant, context-aware answers to customer questions.
You provide the plugin with store knowledge such as product documentation, FAQs, shipping information, return policies, warranty details, and other support content. The plugin creates searchable embeddings from this content and retrieves relevant information when a customer asks a question. The selected AI model then generates a response using that information.
Yes. You can add your own knowledge, including product documentation, FAQs, store policies, shipping and return information, warranty details, and custom support content.
AI Support Assistant supports multiple document and text-based content types. PDF, TXT, Markdown, CSV, or HTML.
Yes. The plugin retrieves relevant information from the knowledge you provide and uses that context to generate responses. This helps the AI assistant answer questions based on your store's specific information rather than relying only on general AI knowledge.
AI Support Assistant currently supports Hugging Face and Ollama, allowing you to use open-source AI models for chat and embeddings.
An AI knowledge base is a collection of information that the AI can search when answering customer questions. With AI Support Assistant, your WooCommerce knowledge base can contain FAQs, product documentation, store policies, shipping information, return policies, warranty details, and custom support content.
Yes, provided the relevant product information is included in the knowledge supplied to the AI Support Assistant. The assistant retrieves relevant information from the indexed content when responding to customer questions.
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