Order Chatroom para WooCommerce

Chat with your customers about their orders

Order Messenger adds a private conversation to every WooCommerce order. Customers write from My Account, your team answers from one inbox inside WooCommerce, and everything stays attached to the order: messages, photos, files, read receipts, and the order’s own history.

No third-party chat widget and no separate helpdesk. Questions about an order are answered where the order lives.

For your customers

• A Messages tab in My Account lists every order conversation, and each order has its own chat.
• Guests who checked out without an account get the conversation on the order confirmation page, protected by the order key.
• Photos and documents can be attached, read receipts show when the store has seen a message, and an email arrives when the store replies.
• The chat is built from your theme’s own fonts, colors and buttons, so it looks native on classic and block themes alike.

For you

• The Messenger page shows every conversation with the latest message, order status and unread counts. Search by order number, name or email, filter to unread, and reply without leaving the page.
• Unread badges on the Orders list open a chat modal right there, and the full conversation also lives on the order edit screen.
• Attach media library files, schedule a message for later, and choose whether the customer is emailed.
• Decide which roles can read and answer. Replies can be signed with your store name instead of personal names.

Messages that send themselves

• Scheduled messages: delivery reminders, review requests and check-ins go out on their own, even when nobody is logged in, and can be cancelled until then.
• Order updates: status changes and customer-facing order notes are posted into the conversation, so it tells the whole story of the order.
• Purchase messages: give a product a message, with a file if you like, and every buyer receives it when the order is placed or paid.

Notifications that don’t flood

Both sides are emailed about new messages. Digests bundle everything that arrived within a delay you choose, with the messages quoted and a link back to the conversation. The emails are WooCommerce emails, so they use your templates and can be customized like any other.

Settings and developers

Pick a color palette or stay neutral, set the store signature, allowed file types and sizes, team roles, digests, and automatic messages. Developers get a REST API, hooks for every event, and overridable templates.

Requirements

WordPress 6.5 or newer, WooCommerce 9.0 or newer (tested up to 11.1) and PHP 7.4 or newer. Works with high-performance order storage and with block and classic themes.