Order Notifications on WhatsApp para WooCommerce

Instant order notifications on the world’s famous messaging app.

WhatsApp is where your customers already are. Order Notifications on WhatsApp connects your store to the official WhatsApp Cloud API from Meta and sends order updates straight to your customers’ phones – while keeping your team informed in real time. Messages are sent from your own verified WhatsApp Business number, so every notification looks professional and trustworthy.

Key features

• Automated WhatsApp order notifications for customers and admins on any order status
• Two-way inbox with per-contact threads, inline replies, and inbound media

• Delivery tracking (sent / delivered / read / failed) recorded on each order

• Filterable Message Log with CSV export
• Abandoned-cart recovery with cross-device cart restore and optional coupons
• Back-in-stock «Notify me» alerts, including variable products
• Automated unpaid-order reminders and post-purchase review requests
• Ready-made message templates plus image/video/document template headers
• Checkout opt-in for both classic and block-based checkout (GDPR-friendly consent)
• Click to Chat floating WhatsApp button
• Official WhatsApp Cloud API – sent from your own WhatsApp Business number
• HPOS compatible and built for performance with background sending

Automated order notifications

Notify customers and admins the moment an order is placed or its status changes – processing, completed, on-hold, cancelled, refunded, or any custom status. Choose exactly which statuses trigger a message and whether it goes to the customer, the admin, or both. All messages are queued and sent in the background (via Action Scheduler), so a slow API response never delays checkout.

Two-way inbox and replies

Customer replies are captured and organized into a clean, WhatsApp-style inbox with per-contact conversation threads. Reply to customers directly from WordPress, view inbound media (image, audio, video, document), and optionally enable an auto-reply. Incoming messages are matched to recent orders by phone number for instant context.

Delivery tracking and message log

Connect the included webhook to receive sent / delivered / read / failed status updates from Meta. Every status is recorded on the order, and a filterable Message Log shows every outbound and inbound message with its live delivery status —-with CSV export for reporting.

Abandoned-cart recovery

Capture the customer’s WhatsApp number at checkout and automatically remind them if they leave without completing their order. Recovery links restore the cart – even on a different device — and take the shopper straight to checkout. Optional single-use coupons help close the sale, and reminders cancel automatically once the order is placed.

Back-in-stock notifications

Add a «Notify me» form to out-of-stock products (including variable products). Subscribers are messaged on WhatsApp the moment the item is restocked. A Stock Subscribers admin screen lets you review and manage every sign-up.

Unpaid-order reminders and review requests

Automatically remind customers about orders that are placed but not paid – cancelled the moment payment is received. After an order is completed, automatically request a review a configurable number of days later to build social proof.

Powerful message templates

Create and manage WhatsApp message templates from the WordPress admin, with one-click ready-made templates for common scenarios (order confirmation, status update, payment reminder, abandoned cart, back in stock, review request). Map order data – name, items, total, address, payment link, and more — into template variables, and add image, video, or document headers for richer messages.

Privacy-first opt-in

Add a consent checkbox to checkout so customer notifications are sent only to shoppers who opt in. Works on both the classic checkout and the block-based checkout (WooCommerce Additional Checkout Fields API), helping you respect customer consent.

Click to Chat

Show a floating WhatsApp button on your storefront so visitors can start a chat with you in one tap, complete with a pre-filled greeting message.

Built for modern WooCommerce

• HPOS compatible: fully supports WooCommerce High-Performance Order Storage.
• Official API: uses Meta’s WhatsApp Cloud API directly, from your own WhatsApp Business number.
• Background sending: Action Scheduler keeps checkout and the order screen fast.
• Logs and diagnostics :optional debug logging and webhook status indicators make setup and troubleshooting straightforward.

How it works

1. Connect your WhatsApp Business account

In WhatsApp Notifications → Settings, enter your Access Token, WhatsApp Business Account ID, and Phone Number ID from Meta WhatsApp Manager. Use Validate Connection to confirm your credentials and Send Test Message to verify delivery end to end.

2. Create your templates

Build message templates from the plugin dashboard – or apply a ready-made template in one click – with a header, body, footer, and dynamic order variables. Submit them for approval through Meta.

3. Choose your triggers

Decide which order statuses send notifications, and whether each goes to the customer, the admin, or both. Enable extras such as abandoned-cart recovery, back-in-stock alerts, unpaid-order reminders, and review requests.

4. Engage and track

Customers receive updates on WhatsApp, replies land in your inbox, and every message’s delivery status is tracked in the Message Log.

Frontend

Your customers will add products to the cart and place the order. 

When the order is placed successfully, both the store admin and the customer will be instantly notified on their respective WhatsApp.

Checkout the following video for the visual representation.

Requirements

• A Meta WhatsApp Business account with the WhatsApp Cloud API enabled
• An Access Token, WhatsApp Business Account ID, and Phone Number ID from Meta WhatsApp Manager
• Approved WhatsApp message templates for automated (non-session) messages
• WordPress 5.2+ (tested up to 7.0)
• WooCommerce 6.4+ (tested up to 10.9.1)
• PHP 7.2+