The contacts section (individual) should have a dropdown where the admin can decide which order status triggers the notification email. Default should ALWAYS BE “finalised”, but maybe other products necessitate the sending of a notification even though the order hadn’t yet been finalised.
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Last updated: July 13, 2019
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I too would appreciate some more fine-tuning options when it comes to when a notification is sent. For example: Right now, if a customer places an order, but doesn’t pay immediately (happens with offline payment for example via bank transfer), then the 3rd party already receives a notification. It would make more sense to trigger the notification when the order status is sent to “completed”. So more choices are needed for better control.