With Subscriptions, renewal orders are created only once and if the customer does not pay, there is no way to create further renewal orders.
If the customer does not pay but does not cancel the subscription, the formal accounting requirements are that a new invoice needs to be generated every month until the sub is cancelled, even if it is not paid.
Such customers are typically bad payers, so sending reminders does not produce the results we need, and if we want to follow up, we have to generate missing invoices manually.
It is a lot of manual work for something that is easily automated. I am strongly suggesting that the Subscription plugin should have a setting where renewal invoices are generated even though the previous ones have not been paid. It is very much a real-life case and it is strange that the plugin does not support it already.
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Last updated: September 16, 2020
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