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WooCommerce Subscriptions

by  Woo
Let customers subscribe to your products or services and pay on a weekly, monthly or annual basis.

Cancellation survey for memberships/subscriptions

Being able to offer a quick survey when members cancel can help with retention figures and improvement of products and services!

Author

Current Status

Open

Last updated: August 16, 2019

4 comments

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  1. Meow Crew says:

    There is a plugin available on Woo now: https://woocommerce.com/products/cancellation-survey-and-offers-for-woocommerce-subscriptions
    You can create a survey that will be displayed when the user tries to cancel and also make a discount offer to keep subscription

  2. lewiswebs1 says:

    I have scrolled across a plugin which works well and seems like it would solve your problem.

    https://wpwebtool.com/plugins/subscriptions-cancel-questionnaire/

  3. binaversesolutions says:

    We recently implemented this feature for a client. The cancel button from within the view subscription view leads customers to a dynamic form requesting reasons for cancelling as well as offering other alternatives such as skipping a payment cycle. The client was able to gain feedback and reduce churn significantly.

    We would be happy to demo this for those looking and look into creating a plugin for it.

  4. Patrick Heck says:

    This is an extremely important feature, since it is one of the best ways to reduce churn.

    If someone found an intermediate solution to achieve this, I am happy to read about it.