WooCommerce Subscriptions
by
Woo
Let customers subscribe to your products or services and pay on a weekly, monthly or annual basis.
Cancellation survey for memberships/subscriptions
Being able to offer a quick survey when members cancel can help with retention figures and improvement of products and services!
Author
Current Status
Open
Last updated: August 16, 2019
3 comments
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I have scrolled across a plugin which works well and seems like it would solve your problem.
https://wpwebtool.com/plugins/subscriptions-cancel-questionnaire/
We recently implemented this feature for a client. The cancel button from within the view subscription view leads customers to a dynamic form requesting reasons for cancelling as well as offering other alternatives such as skipping a payment cycle. The client was able to gain feedback and reduce churn significantly.
We would be happy to demo this for those looking and look into creating a plugin for it.
This is an extremely important feature, since it is one of the best ways to reduce churn.
If someone found an intermediate solution to achieve this, I am happy to read about it.