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by  Woo
Automatically contact customers after purchase - be it everyone, your most loyal or your biggest spenders - and keep your store top-of-mind.

Follow-ups – Add ability for trigger to be any one of a list of Products or Product Variations

Please add the ability for the Follow-Up email trigger to be any one of a list of products or product variations.
Here’s my scenario. I have a four size variations of a product. A small, 75ml sample size and 1L, 2.5L and 5L. Each has a choice of the same 12 colours.
I want to offer a discount off of the larger sizes when a sample is purchased.

In detail, I want to create a single coupon for when a buyer purchases 1 or more of the 75ml samples. A single coupon regardless of how many samples are purchased.
The coupon will offer 10% off of any of the larger sized variations (or multiple purchases of the larger sizes in a single transaction).

In general, I think variable product functionality needs to be added to Coupons and Follow-Ups, not just the Product and Category levels.


Current Status


Last updated: March 11, 2019

1 comment

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  1. Jon Majeika says:

    The Trigger for the Follow-Up email can only be a single product. I need it to be a list.
    If you think about it practically, the scenario of “If customer purchases ProdA or ProdB or ProdC then they get X” must be a very common one.

    Here’s a screenshot of the current Trigger settings

    In practically all other setting fields within Follow-Ups, Coupons and other areas of Woo, it’s possible to include a list of product that have OR logic.

    Here’s an example

    It seems an obvious requirement to me. It’s almost as if it’s an oversight.