I have purchased the SkinCare theme which is not responding well and lacks UX features. Thus, I wish you could fix this ASAP, because the shop can not operate properly.
First of all, it takes up to 7 sec to load the page which is insane. Usually, it should take from 1 to 1.5 sec. My developer told me that the loading is related to the theme itself.
Secondly, after changing the text from “shop now” to “review product”, it automatically adds the product to the shopping cart which is not logical at all. Firstly, the customer wants to review the product, see the description etc., and then there should be another button to add it to the cart. It should be fixed as well.
Thirdly, the mobile version is a disaster. Nowadays, when everyone is using phones instead of laptops, the mobile version is not adapted for convenient use on the phone. The banner does not convert to the optimal size. And the products are listed one by one, so you have to scroll ages. It should be possible to see at least 2-3 products in a row.
I hope you will fix these issues. Thank you.
Open
Last updated: September 20, 2023
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Thank you for reaching out to us with your concerns regarding the SkinCare theme for your online shop. We understand the importance of a seamless shopping experience for your customers, and we’re committed to resolving these issues promptly.
Firstly, we apologize for the slow page loading times you’ve been experiencing. Our support team is ready to assist you with this matter. To get real-time assistance and a faster resolution, please visit our live chat support https://themegrill.com. You can find the live chat option on our website, usually in the bottom right corner. Our experts will work with you to optimize the theme’s performance to achieve faster loading times.
Secondly, we appreciate your feedback regarding the “shop now” button behaviour. Our team will look into this issue.
Lastly, we apologize for any inconvenience caused by the mobile version of the theme. To address the layout and sizing issues you’ve mentioned, our support team can provide guidance and solutions to optimize your site for mobile users. Please join our live chat to discuss these concerns further.
Once again, we encourage you to connect with our live chat support for immediate assistance. Our team is ready to work closely with you to resolve these issues promptly.
Thank you for choosing our SkinCare theme, and we look forward to assisting you in achieving a more responsive and user-friendly online store.