Product Icon

WooCommerce

Sell online with the flexible, customizable eCommerce platform designed to grow with your business. From your first sale to millions in revenue, Woo is with you. See why merchants trust us to power 3.4 million online stores.

Please add payment link to failed order in customer notification

Hello.

We have just tested the new customer notification for failed orders in WooCommerce 9.5.
This function is a great idea for the WooCommerce core.
Then stores do not always have to manually integrate such a notification to customers into the system.

We have noticed that there is no link to the payment page in the email sent.

We would like customers to be able to go to the pay for order page from the email to change the failed payment method.

We have established this workflow of simply redirecting the customer to the pay for order page for a while now and it works.
It would be nice if there was a placeholder for the pay for order page link in the email content settings or if it was displayed by default in the body of the email.

At the moment it only says that it didn’t work out and the user is left out in the rain.
That probably doesn’t really help anyone.

We would be happy if the user could solve the problem himself by default, without having to contact anyone and without each store having to adapt the email template itself to add the payment link.

Author

robertrosanke

Current Status

Open

Last updated: December 20, 2024

0 comments

Log in to comment on this feature request.

Use of your personal data
We and our partners process your personal data (such as browsing data, IP Addresses, cookie information, and other unique identifiers) based on your consent and/or our legitimate interest to optimize our website, marketing activities, and your user experience.