I have set up a “gift card” product, with the product type of Store Credit.
If I refund the order the order where the gift card product was purchased, no change is made to the actual voucher.
So the customer would get their money refunded, and their voucher code would still be valid for use.
I don’t know enough about the system to say specifically what should happen.
If the voucher still has its full value unredeemed then it should be either deleted or zeroed out.
If the voucher is partially used then its more complicated, and I don’t know what options you have available.
Perhaps adding a warning notice so the admin doesn’t refund more then is remaining, but certainly prevent the user from spending the rest of the voucher.
Open
Last updated: November 29, 2023
0 comments
Log in to comment on this feature request.