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Assistance
Setting up is simple and straightforward. You'll need a free Meta Business account, a dedicated phone number, and an access token — our documentation walks you through every step, and our support team is available to help if needed.
The API requires a dedicated number — either a new SIM or a virtual number. It cannot be a number currently active on WhatsApp or WhatsApp Business App.
The extension can send:
Yes! You can use dynamic variables to include the customer’s name, order status, amount, and more. Message templates can be edited directly in the plugin's dashboard.
Yes! The extension supports custom fields, allowing you to include dynamic variables from other plugins or integrations. For example, you can send a tracking link or any other personalized data in the message.
Yes! You can configure the extension to send messages for any custom order status created by plugins or custom code. The extension detects these custom statuses and allows you to link automated messages to them, just like with WooCommerce’s default statuses.
Message templates must be approved by Meta before use with the WhatsApp API. Approval is usually quick, ranging from a few minutes to a few hours.
In some cases, the review may take up to 24 hours. Make sure your message content complies with WhatsApp Business Policy Guidelines to avoid rejection.
Once approved, the template becomes immediately available in the extension.
Enable this feature in the extension settings and define the waiting period before the message is sent. You can fully customize the message to help recover the sale.
Yes. Notifications are triggered automatically as soon as a configured event occurs in the store.
Yes. All communication happens directly within the plugin’s dashboard. You can view, reply to, and track the full message history from your store’s panel.
Yes. The WhatsApp Cloud API has daily limits for business-initiated messages (those proactively sent to customers). These limits depend on your WhatsApp Business account level, as defined by Meta:
Level upgrades happen automatically based on message quality, usage volume, and account history. To maintain or increase your level, it’s important to follow Meta’s best practices and guidelines.
For more details, refer to Meta's official documentation:
https://developers.facebook.com/docs/whatsapp/messaging-limits
The extension itself does not impose limits, but the number of business-initiated messages per day depends on Meta’s API tiers, as described above.
Extension information
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