FAQ - Help Center for WooCommerce

Why add an FAQ to your WooCommerce Site?

• Reduce support requests by adding answers to frequent questions on your website.
• Include shipping details, your refund policy, and more on your Help page.
• Improve on-page SEO to get more organic search traffic.

FAQ Key Features/Customization

• Use an accordion layout to make it easy to browse through different questions.
• Include text, links, images, and videos in your answers.
• Add a search bar to make your FAQ searchable.
• Enable upvoting or downvoting on answers.
• Add half-width sections to maximize space on your page and display FAQs side by side.

Create, organize, and display FAQs to answer frequently asked questions on any page.

Make finding an answer to common questions easy with a WooCommerce FAQ! With 82% of customers using online FAQs, ensuring you have answers to common questions easily available on your site is essential to driving conversions and purchases. POWR FAQ Help Center makes it easy for you to set up. No coding or web developers are needed!

Flexible Design

Add questions and answers and present them in an easily scannable accordion layout to create a mini Help Center.

• Customize the spacing between entries.
• Choose from a selection of question icons.
• Add custom content such as links, images, and videos to your answers.
• Make your FAQs easily digestible and well-organized by dividing your content into sections.
• Arrange your FAQs side-by-side using the half-width feature.

Boost Conversions

Add a search bar to make it simple for shoppers to find the FAQ answer the need. You can also have your most popular answer automatically open in your FAQ to direct customers to the most commonly searched-for answers.

With the upvoting option, users can tell you which answers are helpful and which ones could use some improvements, giving you actionable insight on where customers need more help.

Have questions before you buy? POWR has Unmatched Support

Need assistance or have questions? Our Help Center and 24/7 support team are ready to guide you through any questions or setup assistance.

With over 18 million installs and 20,000+ 5-star reviews, our commitment to our customers is unquestioned.

Frequently Asked Questions

Why do I need an FAQ?

Your customers will often use site menus to navigate your website. Still, Frequently Asked Questions (FAQ) also point people towards the information they want—a product detail page, a whitepaper, or a blog post.

How does having an FAQ help visitors while on my site?

FAQs are a great way to help customers find the answers they’re looking for on your site. They appreciate the opportunity to explore deeper topics and ask questions that might not be answered in your main site content.

FAQs keep customers engaged longer on your site and build trust for your brand. And as an added bonus, it will reduce the number of customer support calls and emails.

Are there cost-saving measures to having FAQs on my site?

Yes, there are! By answering common questions in your FAQ section, you give your site visitors an initial place to go when they otherwise might have picked up the phone to call you (or worse, given up and abandoned your site entirely.

With a good FAQ to answer basic questions, your customer service agents can spend their time helping with more complicated issues.

What other benefits are there to an FAQ on my website?

Actively trying to identify questions your site visitors might need answers to will do more than fill up your FAQ; it will give you deeper insight into your customers’ needs, desires, and challenges in a way that will positively shape every aspect of your business, from product development to marketing to customer service.