Customer Satisfaction (CSAT) emails

Customer satisfaction (CSAT) emails are sent to ensure our developer partners are providing quality support on the WooCommerce Marketplace.

A CSAT email will be sent to you 7 days after you submit a support ticket.  The sender will be WooCommerce with an email subject line Support Ticket Feedback.

You’ll receive the following option to rate your recent support experience:

• Very good
• Neutral
• Not good

You will also have the opportunity to confirm that a developer partner responded to you and the response time, and submit any additional feedback.

Note: If you don’t see a response in your inbox and before you provide a rating, please check your spam or junk folders in case a response to your ticket was sent there instead.  

CSAT responses are reviewed for accuracy. For example, if you say you received no response, we may take steps to verify. If necessary, a developer partner may follow up to ensure your support issue is addressed or resolved.