Cash payments

Merchants using the WooCommerce Mobile App can accept payments in person via card reader, Tap to Pay, or cash.

How to enable cash payments

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To enable cash payments through the mobile app:

  1. Create a new order.
  2. Select a product or add a custom amount.
  3. Click Collect Payment.
    The details page of an order with the total and 'Collect Payment' button displayed.
  4. On the next screen, select Cash as the payment method.
    The payment screen with payment method options displayed.
  5. Next, you’ll have the option to edit the amount being charged; this allows you to add a fee or apply a discount. You can also toggle the option to record the payment method in the order notes:
    The payment screen with the cash amount and 'Mark Order as Complete' buttons displayed.
  6. Once you receive the cash payment from your customer, tap the Mark Order as Complete button — the mobile app will create the order and change its status to Complete. You can then view this order and check the notes to see which payment method was used:
    The completed order information screen.

Still experiencing issues?

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If you’re using the Jetpack plugin to connect the mobile app to your site, ensure that the Jetpack connection is active and functioning correctly. Review common issues or reconnect your site.

If you’re still having difficulty, you can get help from within the app by going to Menu → Settings → Help & Support → Contact Support. Starting with app version 24.9, this opens our AI Support Chat, which can help troubleshoot common issues. To reach our human support team, start a chat with the AI assistant and then tap the Contact Support 🎧 button in the top-right corner of the chat.

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