On the Members CSV import screen, the “Send new account notification emails when creating new users during an import” checkbox only appears after you tick “Create a new user if no matching user is found.” Until you tick that first box, the notification option is hidden entirely.
That means a merchant looking at the import screen has no way to tell whether the import is about to email their members. The only way to find out is to tick a box you may not want to tick, or run a test import and see what happens.
This matters most for imports into a live plan with real customers. Guessing wrong sends a batch of unexpected “set your password” emails to people who were never meant to get them, and there’s no undo.
Two ways to fix it:
Show the notification checkbox at all times, grayed out when it doesn’t apply, with a short note saying when it kicks in.
Or add a line of helper text near the import options that states plainly whether the current selections will send email.
Either one lets merchants confirm the outcome before they run the import instead of after.
This came from a merchant preparing a bulk import into a live membership plan who read the four checkboxes and still couldn’t tell whether the email would fire.
Last updated: November 8, 2026
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I agree! Even a tiny little arrow that indicates a dropdown set of choices below that final checkbox would be a big help. Or just show that last option unchecked and greyed out!