Contact WooCommerce for Design Feedback Group support

WooCommerce is ready to help you get the answers you need.

Be as specific as possible - let us know what you expected, what's happening instead, and when you noticed this. The more detail you, provide the faster we can help.

Replies will be sent to you at

Thanks for contacting WooCommerce

WooCommerce will reply to your questions about Get extension name shortly.

While you wait, check out these handy resources:

Design Feedback Group

Get access to customer-only benefits

Sign up for the WooCommerce Design Feedback Group!

Feedback is at the core of making WooCommerce better, and we want to hear from you. Work directly with the WooCommerce team as part of our Design Feedback Group to provide feedback that impacts the future of our products. Get the opportunity to try new and upcoming features before anyone else, and be rewarded for your thoughts and opinions.

Sign up!


Questions?

Do I need to be a WooCommerce customer to sign up?
Nope. A lot of our research centers around people who don’t currently use our products, so anyone can sign up.

What type of research do you do?
Our research consists of beta testing, surveys, phone or video call interviews, and usability testing, and can all be done from the comfort of your computer, anywhere, anytime. Each invitation will specify the type of session before you sign up, so you can pick the ones that are most suitable for you.

How often will you contact me?
The information you give us will be used to pair you with suitable research studies. Depending on the criteria, you could be chosen to participate in a range of different studies. However, we won’t contact you more than once a month to complete a survey, and once every three months to participate in an interview or usability testing session.

Do I have to live in a certain country to participate?
Nope! You can participate from anywhere around the world. Woo is remote after all, if we don’t have to go into an office, you shouldn’t have to either. 😛

What will you do with my personal information?
All data will be stored and used in accordance with our Privacy Policy. The information you provide will only be used to pair you with suitable research studies and will not be shared or sold to external parties.

What do I get out of this?
Your feedback will help shape our products and the future of WooCommerce. You’ll be the first to see new features and your thoughts will drive product improvements for a better user experience. Studies will give you the chance to earn gift cards, coupons, or WooCommerce swag. Each invitation will let you know what’s being offered before you sign up to participate.

By signing up, what am I agreeing to?
In order to sign up, you must agree to all details listed in the Design Feedback Agreement.

Do I have to be over 18 to participate?
Yes, you will need to be 18 or over to sign up.

I need to update my information – how do I do that?
Email us at research@woocommerce.com and we’ll do the rest.

I’ve signed up but no longer wish to be a part of the group. How do I unsubscribe?
If you wish to leave the group at any time, opt-out by clicking the unsubscribe link in any of the study emails you receive from us, or email us at research@woocommerce.com and we can remove you from the group.

I have more questions, help!
Email your questions to research@woocommerce.com and we’ll get them answered for you.

WooCommerce - the most customizable eCommerce platform for building your online business.