Customer satisfaction (CSAT) emails

WooCommerce sends customer satisfaction (CSAT) emails to ensure our developer partners are providing quality support for their products in the WooCommerce.com Marketplace.

Receiving a CSAT email

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A CSAT email will be sent to you seven (7) days after you submit a support ticket. The sender will be WooCommerce, and the email subject line is Support Ticket Feedback.

Submitting a CSAT response

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In this email, you will see the following options for rating your recent support experience:

  • Not good
  • Neutral
  • Very good
Rating experience options displayed in a CSAT email from WooCommerce.

Please click one of those options to submit your rating.

You will also have the opportunity to confirm that a developer partner responded to you, the response time, and submit any additional feedback.

Note: If you do not see a response from the developer partner in your inbox, please check your spam or junk folders before submitting a rating.

Reviewing a CSAT response

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CSAT responses are reviewed for accuracy. For example, if you say you did not receive a response, we may take steps to verify this. If necessary, a developer partner may follow up to ensure your support issue was addressed or resolved.