Customer satisfaction (CSAT) emails

WooCommerce sends customer satisfaction (CSAT) emails to ensure our developer partners are providing quality support for their products in the WooCommerce.com Marketplace.

Receiving a CSAT email

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A CSAT email will be sent to you seven (7) days after you submit a support ticket. The sender will be WooCommerce, and the email subject line is Support Ticket Feedback.

Submitting a CSAT response

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In this email, you will see the following options for rating your recent support experience:

  • Not good
  • Neutral
  • Very good
Rating experience options displayed in a CSAT email from WooCommerce.

Please click one of those options to submit your rating.

You will also have the opportunity to confirm that a developer partner responded to you, the response time, and submit any additional feedback.

Note: If you do not see a response from the developer partner in your inbox, please check your spam or junk folders before submitting a rating.

Reviewing a CSAT response

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CSAT responses are reviewed for accuracy. For example, if you say you did not receive a response, we may take steps to verify this. If necessary, a developer partner may follow up to ensure your support issue was addressed or resolved.

Use of your personal data
We and our partners process your personal data (such as browsing data, IP Addresses, cookie information, and other unique identifiers) based on your consent and/or our legitimate interest to optimize our website, marketing activities, and your user experience.