This was submitted six years ago and I commented there, but am also posting a new feature request to bring this back to the surface.
I was chatting with support about this today and came here to submit a feature request because I was told an early renewal will always set the subscription to On Hold. I was very surprised to find this suggestion [see link below] from nearly SIX YEARS ago outlining this exact problem. I don’t see any scenario where putting a subscription on hold before it expires makes sense. To add to this example, we have organizational customers that pay us offline and need an invoice to process payment on their end. If we trigger the early renewal so that the invoice is generated, it automatically puts their subscription on hold until they pay the renewal fee for a subscription that hasn’t expired yet. And, our subscriptions are also tied to memberships so this means they lose access to content by trying to be proactive and get payment processed before their expiration date.
Please, please, please update this workflow so that an early renewal does not change the subscription status to On Hold until the following two criteria have been met: payment has not been received AND the expiration date has been reached.
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Last updated: January 15, 2026
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