Stripe for WooCommerce

Hello,
We are currently experiencing a random problem on one of our customer’s website.
The module is configured to work in pre-authorization, that is to say that it only recovers a card imprint and the final customer is then debited at the end of his stay.
Unfortunately, sometimes, during 3-4 days the pre-authorization doesn’t work. The customer pays on the website (woocommerce) and it tells him that the payment is validated, the transaction goes to stripe, the customer receives an email that his payment has failed.
The logs do not not show any information. Is there a limit of pre-authorization per month ? Have you ever had this kind of problem ?
Actually it works during 2 months and today we’re having the problem. I have a screen of the stripe transaction. Can it help ?
Thank you for your consideration