Feature Requests

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  1

  Contact form shows an error when logged in

  I am working with your plugin for a customer (shop.handsfreehealth.com), and we discovered that the plugin was not able to fetch the order info on logged-in users, and this was generating an error (Class “OrderUtil” not found) when displaying the contact form for support. After a bit of troubleshooting, the only solution was to update […]

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  1

  Inquiry About HPOS Compatibility for WooCommerce Help Scout

  Hi OPMC Team, I am writing to inquire about the compatibility of your plugin, WooCommerce Help Scout, with WooCommerce’s High-Performance Order Storage (HPOS) feature. We are currently using WooCommerce Help Scout on our website and are planning to implement HPOS to enhance our site’s performance. However, we must ensure that all our active plugins are […]

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  0

  BUG: Fatal error when class ‘AutomatticWooCommerceUtilitiesOrderUtil’ exists

  This file seems to attempt to use Woocommerce classes without correct namespacing. [09-Jan-2024 14:30:49 UTC] PHP Fatal error: Uncaught Error: Class ‘OrderUtil’ not found in …/wp-content/plugins/woocommerce-help-scout/includes/class-wc-help-scout-shortcodes.php:43 Stack trace: #0 …/wp-includes/shortcodes.php(355): WC_Help_Scout_Shortcodes->form(”, ”, ‘wc_help_scout_f…’) #1 [internal function]: do_shortcode_tag(Array) #2 …/wp-includes/shortcodes.php(227): preg_replace_callback(‘/\[(\[?)(wc_hel…’, ‘do_shortcode_ta…’, ‘[wc_help_scout_…’) #3 …/wp-includes/class-wp-hook.php(308): do_shortcode(‘[wc_help_scout_…’) #4 …/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘[wc_help_scout_…’, Array) #5 …/wp-includes/post-template.php(255): apply_filters(‘the_content’, ‘[wc_help_scout_…’) #6 …/wp-content/theme […]

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