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Working With Woo

Written by Mark Forrester on March 14, 2011 News.

I’m into my second week here with WooThemes, and I just wanted to say thank you for the warm welcome. It’s definitely a great feeling to be welcomed into the community by everyone here. For those who are confused on who I am and where I came from, then just refer back to this post. If you’re curious what a Community Manager does, I’ll try and explain in depth soon. 🙂

Lately I’ve been brainstorming ways that I can bridge between you guys, our wonderful WooThemes users, and the rest of the WooTeam. The other members of the team are working their butts off not only creating beautiful and functional themes, but they’re there when you guys happen to break the themes and need help with something. We encourage everyone to try and customize their theme and break it if you have to, but it keeps our team busy making sure the web is a beautiful and working place.

With that said, part of my job is to be able to interact with all of you on behalf of our team. Email has been a big part of that so far, and believe it or not it’s been fun interacting with everyone via email. This post and blog you’re reading right now is another part of that. I’ll be posting as much as I can on the blog. For me it’s a place where I can talk to you guys, hear your frustrations, and even gather ideas.

Speaking on ideas, gathering your thoughts might be the part of my job I’m looking forward to the most. That’s what I wanted to talk about today. I get to daydream with you guys and pick your brains on what things you’d like to see WooThemes working on. I think it’s a great aspect of WooThemes to be able to listen to our users. Ultimately if we aren’t creating what you want and need then why should you be our customer right? That’s why I wanted to highlight one place where you can tell us what to do.

We call it WooIdeas. It’s a site where you can submit ideas that you have and vote on others. If your ideas gain traction from other users voting on them, we’ll look into possibly creating something from your idea. I’ll be on WooIdeas a lot monitoring and commenting on your ideas, I encourage you to use it to your advantage. It’s a great chance to see something you want us to do become a reality.

In a sense you’re working with Woo and helping us shape where we go in the future, and we appreciate that about our community. So don’t be afraid and use WooIdeas and let us know what you think.

We’ll talk again soon. 🙂


9 Responses

  1. Wes Kriesel
    March 14, 2011 at 5:06 pm #


    • Ryan Ray
      March 14, 2011 at 7:24 pm #

      Thanks Wes, nice site by the way. 🙂

  2. Stuart
    March 14, 2011 at 6:54 pm #

    WooIdeas – what a great idea.

    I would certainly like to participate in that
    especially the idea of voting. Any chance
    you could have a top 10 or 20 which changes
    each week or month.

    StuartTool Lanyards

    • Ryan Ray
      March 14, 2011 at 7:25 pm #

      Feel free to sign up over at WooIdeas and post your idea and vote on others. We’ll always be looking to improve WooIdeas, I’ll see if your suggestion is possible. 🙂

  3. Moshe Morris
    March 14, 2011 at 8:07 pm #

    Hi there,

    Nice, glad to see that you guys implemented this. I’m going to head over there and offer a few ideas :).

    Be well,


    • Ryan Ray
      March 15, 2011 at 2:38 am #

      Thanks Moshe, I see them on the site. 🙂

  4. Nikole Gipps
    March 15, 2011 at 11:38 pm #

    Welcome to you, Ryan! Glad to see a company that takes customer experience seriously.

    • Ryan Ray
      March 16, 2011 at 2:31 am #

      Thanks Nikole,

      We’re doing our best to make Woo a great experience. 🙂

  5. Mindy
    March 17, 2011 at 5:25 am #

    I think you are the cutest community manager EVER!