Complete
Boomerang Returns is the only WooCommerce plugin that handles the complete return cycle. Each return can have any, or all of the following steps; Requests, Returns, Refunds, and Restocking.
Boomerang Returns for WooCommerce
by
ShopShapes
Simplify returns & delight customers. A complete workflow to manage requests, returns, refunds, and restocking - all in one dashboard.
Effortless
Managing returns shouldn’t be a hassle. With a dedicated returns section, you can easily handle any volume of returns. No more digging through individual orders – the state of each return case is clearly displayed, giving you great visibility into your returns process.
Flexible
Building your ideal returns workflow is easy with Boomerang Returns. Its intuitive configuration lets you tailor the process to your exact requirements. Effortlessly enable or disable steps, and automate tasks or maintain manual oversight for greater flexibility.
High theme-compatibility
The self-service form has been tested to work well with a wide variety of store themes to look great out-of-the-box.
Track everything, one dashboard
The Cases dashboard gives you great visibility into all of your returns. Everything is tracked so you never have to track anything manually and no customer will be forgotten or overlooked.
Complete visibility & control
Handle any return case with just a couple of clicks. Whether simple or complex, you just decide the outcome – Boomerang automatically handles all emails, webhooks, gateway/credit refunds, and inventory updates.
Extensive return form customization
Every store is unique, so we made every aspect of the return form customizable.
Need to match your brand’s look? Our built-in CSS editor makes design changes simple – no theme editing needed.
Implement any return policy
Build your ideal return policy with flexible rule combinations. Control returns by order status, product type, time since purchase, and more. Whether simple or sophisticated, your policy is automatically enforced on every return request.
Advanced extensibility
Need to connect with external systems? Send return details to external systems using configurable webhooks or email notifications. Whether it’s logistics providers, warehouse systems, or custom solutions – Boomerang adapts to your workflow.
Everything you need for an experience that will win back customers
- A self-service return request form that lets customers start a return based on their orders.
- Customer-friendly store credit option that can be offered as a faster refund alternative.
- Smart eligibility rules for returns based on order status, product categories, and timeframes.
- Centralized case management system that tracks returns from initial request through completion.
- Automated sequential workflow through Request → Return → Refund → Restock stages.
- Flexible shipping options: customer-paid shipping, store-provided labels, or third-party pickup service.
- Direct integration with payment gateways for automated refund processing.
- Built-in store credit system with configurable validity periods and automatic coupon generation.
- Complete order history tracking showing total orders, spend, and refund amounts per customer.
- Guest returns support with secure order lookup using order number and email.
- Customizable return form with optional fields for return reasons and special instructions.
- Real-time calculations of refund amounts including tax and shipping considerations.
- Optional return fee system to cover processing costs.
- Automated inventory restocking with tracking of sellable vs unsellable returned items.
- Comprehensive activity log tracking all actions and status changes.
- Integration with WooCommerce emails for all key return process notifications.
- Support for third-party return services via configurable API notifications.
- Detailed case view showing customer history, order details, and return status.
- Customizable return policy rules including time windows and product restrictions.
- Return button integration in order lists and order detail pages.
- Complete overview of returned items including quantities and refund amounts.
- Multiple refund methods: payment gateway, store credit, or manual processing.
- Automatic tax handling with configurable tax refund options.
- Visual status indicators showing progress through the return workflow.
- Detailed customer statistics including return frequency and total refunded amounts.
- Shipping cost refund management with intelligent handling of previous refunds.
- Customizable form styling with WooCommerce CSS class integration.
- Real-time preview system for return form customization.
