WooCommerce Chatbot Plugin allows you to automate your customer support and improve customer engagement, where they can interact easily with your business. This way, Facebook Messenger Chatbot for WooCommerce fixed predefined queries & options to suggest the quickest & suitable answers possible.  

You can greet your customers with round-the-clock customer support and search assistance. Set multiple replies in text, URLs, or post-backs to determine more responses. This way, Conditional post-backs or blocks narrow down customers’ queries and produce an absolute answer. The conversational flow will simplify customer support.

Enable both Facebook Messenger and WhatsApp chat for your customers by using the WooCommerce whatsapp plugin on your store.

Furthermore, you can enable search in chat to show desired products, categories, or posts to your customers for generating leads and conversations. You don’t need to hire any staff further. Encourage customers to use the Chatbot on all store pages, shop, home, or single-product pages.

Connecting the associated Facebook page helps you review business chats later.

Features

  • Automates customer support with Chat.
  • Chat replies in text, URLs, or postback form.
  • Set up to three postback replies (Facebook allows three).
  • Send images in initial chat messages.
  • Write default Chatbot messages with titles.
  • Create conditional questions as auto-replies.
  • Enable product, category, or post search in Chat.
  • Show Chat bubble on shop, home, or single-product pages.
  • Connect your Facebook business page.
  • Change the connected Facebook page when needed.

Automate customer support to Save your Customer time

WooCommerce Chatbot allows customers to use their Facebook accounts to join automated chat rooms for customer support. Connecting with their Facebook accounts saves customers time. They can quickly ask questions or get help finding a specific product.

WooCommerce Chatbot Automate customer Support

Three different forms of Chat replies for a Correct Answer

You can define Chat replies in three different forms: text, URL, or blocks. Blocks or postbacks are questions to help customers narrow down their queries and get the correct answers.

Reply type - WooCommerce Chatbot

 

Configure three different Chat blocks & Make Reply Easy for Customers

You configure up to three Chat blocks or postbacks for conditional replies within the WooCommerce Chatbot settings. A postback asks questions with multiple answers provided. It’s easy for customers to reply. When a customer chooses a response, an automated response appears. Facebook allows setting up to three postbacks.

woocommerce chatbot - Facebook chat blocks

Send images in initial messages to Engage Customers

Enable quick initial messages to ensure prompt customer support. You can add an image to engage customers. You can customize the title of the initial message.

Send image in reply

Customize the default WooCommerce Chatbot message to Sustain the Response Rate

WooCommerce messenger bot enables the admin to write a custom default message to display when a customer support person isn’t available for a suitable reply.

WooCommerce Chatbot Default Message Replies

Create conditional replies for a Final Response

When you ask a customer a question, you can let them choose from multiple answers. These conditional replies allow you to have a final response ready.

woocommerce chatbot - Conditional replies

Enable search in Chat

Allow customers to search for a product, category, or post by entering a key term in the Chat. The WooCommece Chatbot will return with a matching result or a default message.

woocommerce chatbot custom replies

 

Highlight FB Chat on multiple pages

Place the WooCommerce Facebook chatbot bubble on all or selected pages of your store.

  • All pages
  • Shop pages
  • Home pages
  • Single-product pages

Enable on multiple pages

Connect a Facebook business page

WooCommerce Facebook messenger bot enables you to easily connect your Facebook page with a store’s website by entering the verify token and a callback URL provided by the plugin.

Connect facebook business page with woocommerce

Change the Facebook Chat page

Edit Chat Page helps you quickly change the Facebook handle of your business.

woocommerce chatbot - change chat page

 

Requirements

Minimum PHP version: 5.2

 

Customer reviews

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