Richpanel is a WooCommerce CRM & Ticketing System to help merchants respond faster on Chat, Email, Facebook & Instagram from one simple dashboard. Integrates with WooCommerce to display customer and order data next to each tickets.

The effortless way to support your WooCommerce customers

Richpanel helps 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.

Teams using legacy tools like Zendesk and Freshdesk, have to switch between multiple tools. But with Richpanel agents have all messages, channels and orders in simple dashboard making it easy and efficient to respond to customers.

What can you do with Richpanel helpdesk?

1. Get more sales through live chat

Chat with website visitors, help answer their questions, make recommendations, share coupon codes and make sales.

2. Manage all customer messages from one place

No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. Manage all channels from one simple Inbox

3. Save time spent on customer support

Auto-resolve 50% queries with a powerful self-service widget. Let customers track packages, request returns, exchanges, get product recommendations – before they reach agents.

4. Respond with context

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the inbox.

5. Measure the ROI of customer service

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

How to Get Started

  1. Purchase the Richpanel extension from WooCommerce.
  2. Download, install and activate the plugin in your WooCommerce store.
  3. Select a plan from our pricing page.
  4. Reach out to us on: talk@richpanel.com and enjoy 20% off on all our plans (except enterprise).
  5. Activate your Richpanel account and get started!

Help & Support:

If you have any additional questions, feel free to start a chat with us on Richpanel – we are available 24/7/365!

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