The effortless way to support your WooCommerce customers

Teams using legacy tools like Zendesk and Freshdesk, have to toggle between multiple tools like live chat, tickets & WooCommerce admin. Richpanel integrates with WooCommerce enabling your team to view all customer data right inside the helpdesk.  With all the tools in one place, support agents become 80% faster in resolving customer issues.

What can you do with Richpanel helpdesk?

1. Manage all customer messages from one place

Customers can contact you via chat, email & WhatsApp* and you can easily manage all conversations from one single view.

2. Spend less time switching between tools

Richpanel pulls customer’s orders, website activity, and past conversations inside the helpdesk. Agents will have all context to resolve customer queries quickly.

3. Easily collaborate in and across the team

Built for support teams of all sizes, Richpanel has all the tools to help you collaborate across different roles and functions in your team to resolve customer issues faster.

4. Convert visitors to customers with live chat

Offering advice over chat makes it easier for your customers to make a purchase. Customers treated with good service make bigger orders!

5. Free up your agents from mundane data collection (with chatbots)

Free up your support agents by automating repetitive tasks. The bots can automatically collect visitor emails, set reply-time expectations, qualify visitors, and do skill-based routing.

6. Measure the ROI of customer service

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

Pricing:

• Only for WooCommerce users: Save $200 when you download our extension from WooCommerce.
• The listed price includes 1-year license of Richpanel Starter Plan worth $500 and includes unlimited agents, setup assistance, chat/email/phone support (8 am – 6 pm EST, 7 days a week).
• For more details on pricing, please see our pricing page.
• *WhatsApp business API is only available in Pro & Enterprise plans.

Help & Support:

If you have any additional questions, feel free to start a chat with us on Richpanel – we are available 24/7/365!