The effortless way to support your WooCommerce customers

Teams using legacy tools like Zendesk and Freshdesk, have to switch between multiple tools. But with Richpanel agents have all messages, channels and orders in simple dashboard making it easy and efficient to respond to customers.

What can you do with Richpanel helpdesk?

1. Manage all customer messages from one place

Customers can contact you via chat, email & WhatsApp* and you can easily manage all conversations from one single view.

2. Spend less time switching between tools

Richpanel pulls customer’s orders, website activity, and past conversations inside the helpdesk. Agents will have all context to resolve customer queries quickly.

3. Easily collaborate with your team members

Want to check an order status from the shipping team? or have a question for the supervisor? You can simply @mention them and add private notes inside tickets to resolve issues together, faster.

4. Convert visitors to customers with live chat

Offering advice over chat makes it easier for your customers to make a purchase. Customers treated with good service make bigger orders!

5. Free up your agents from mundane data collection (with chatbots)

Free up your support agents by automating repetitive tasks. The bots can automatically collect visitor emails, set reply-time expectations, qualify visitors, and do skill-based routing.

6. Measure the ROI of customer service

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

Pricing:

• Only for WooCommerce users: Get 12 month license of Richpanel Starter Plan when you download our extension from WooCommerce.
• For more details on pricing, please see our pricing page.
• Setup assistance, chat/email/phone support (8 am – 6 pm EST, 6 days a week).

Help & Support:

If you have any additional questions, feel free to start a chat with us on Richpanel – we are available 24/7/365!