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WooCommerce Bookings

Allow customers to book appointments, make reservations, or rent equipment without leaving your site.

About Refunds for Booking Products

We are currently using the Booking feature, and I would like to ask the following questions:

(1)When issuing a refund, since there is no “Refunded” status available for bookings, I understand that the order status needs to be set to “Refunded.” In this case, is it expected behavior that the booking status automatically changes to “Cancelled”?

When handling as described in (1), WooCommerce sends an email stating “Your booking has been cancelled.”

If the service has not yet been provided, it is acceptable that the customer receives a cancellation email.

However, in cases where the service has already been provided (e.g., due to dissatisfaction or complaints), there may still be situations where we need to issue a refund. In such cases, it seems more appropriate for the action to be treated purely as a refund, rather than as a cancellation.

Could you please confirm if this is also the expected behavior by design?

Please let me know if any further details are needed.
I would appreciate your confirmation.

Best regards,

Author

erkwebdesigne68df6b4e1

Current Status

Open

Last updated: September 2, 2025

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