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Subscription Churn Saver for WooCommerce

Subscription Churn Saver helps WooCommerce Subscription stores reduce cancellations by offering discounts or pause options right when customers try to cancel.
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Subscription includes

  • Product updates and improvements
  • Customer support
  • 30-day money-back guarantee

Subscription Churn Saver is a powerful retention tool that helps WooCommerce Subscription store owners reduce cancellations by presenting customers with compelling offers at the moment they attempt to cancel. Instead of losing subscribers, convert them into loyal customers with discounts or pause options.


Key Benefits of Reducing Subscription Churn

  • Automatic Cancellation Interception: When customers click to cancel their subscription, a customizable modal appears offering alternatives like discounts or the option to pause, giving them a reason to stay.
  • Flexible Retention Offers: Offer percentage or fixed-amount discounts, subscription pauses, or both, let customers choose what works best for them.
  • Limited-Time Discounts: Apply discounts forever or for a specific period (days, weeks, months, or years) with automatic expiration and price restoration.
  • Per-Product Customization: Create product-specific rules that override global settings, allowing different retention strategies for different subscription tiers.
  • Seamless WooCommerce Integration: All offer acceptances are logged directly in subscription notes and order history, keeping your records complete and organized.

Main Features of the Subscription Churn Saver Plugin

This WooCommerce Subscriptions extension offers several key benefits:

  • Intelligent Modal Targeting: The retention modal only appears for active subscriptions that haven’t already used the offer, preventing abuse while maximizing retention opportunities.
  • Complete Offer Customization: Customize every aspect of the modal, title, message, button text, and colors to match your brand and messaging.
  • Dynamic Placeholders: Use placeholders like {discount}, {months}, and {duration} in your messaging to automatically display offer details.
  • Automatic Price Restoration: For limited-time discounts, original pricing is automatically restored when the discount period ends using WooCommerce’s Action Scheduler.
  • Conversion Tracking: Track which offers customers accept to measure effectiveness and optimize your retention strategy over time.
  • Global Offer Toggle: Enable or disable the global offer while keeping product-specific rules active, perfect for targeted retention campaigns.
  • Modern Admin Interface: A React-based settings panel that integrates seamlessly with WooCommerce’s admin design patterns.
Acquiring a new customer costs 5-25x more than retaining an existing one, and increasing customer retention by just 5% can increase profits by 25-95%. Don’t let subscribers walk away; give them a reason to stay. – Source: Harvard Business Review

Privacy & Data Handling

Subscription Churn Saver is built with privacy in mind. The plugin includes built-in privacy policy content that automatically integrates with WordPress’s privacy features, helping you maintain GDPR compliance and transparency with your customers.

  • Pre-written privacy policy content
  • Automatic integration with the WordPress Privacy Policy page
  • Clear disclosure of data collected when offers are accepted
  • Transparent customer data handling
  • Option to remove all data on plugin uninstall

No additional configuration needed, just activate the plugin and the privacy content is automatically available in your WordPress Privacy settings!


Frequently asked questions

What is Subscription Churn Saver?

The answer goes hereSubscription Churn Saver is a WooCommerce extension that helps reduce subscription cancellations by automatically presenting customers with retention offers (discounts or pause options) when they attempt to cancel their subscription.

Does this plugin require WooCommerce Subscriptions?

Yes, WooCommerce Subscriptions must be installed and active for this plugin to work. It integrates directly with the subscription cancellation flow.

Will this work with my theme?

Yes, the retention modal is designed to work with any properly coded WordPress theme. The modal styling can be fully customized to match your brand colors and design.

What types of offers can I present to customers?

You can offer:

  • Percentage discounts (e.g., 50% off)
  • Fixed amount discounts (e.g., $10 off)
  • Subscription pause (1-12 months)
  • Both discount and pause options together
Can I set different offers for different products?

Yes, the Product Rules feature allows you to create product-specific offers that override global settings. For example, you could offer 25% off for a basic plan but 50% off for a premium plan.

What are limited-time discounts?

Limited-time discounts apply a reduced price for a specific period (days, weeks, months, or years). When the period ends, the original subscription price is automatically restored using WooCommerce's Action Scheduler.

Can I customize the modal text and appearance?

Yes, you can customize:

  • Modal title and message
  • Button text for all options
  • Background, text, and overlay colors
  • Primary and secondary button colors
What placeholders can I use in the modal text?

You can use:

  • {discount} - Shows the discount percentage or amount
  • {months} - Shows the pause duration in months
  • {duration} - Shows the limited discount duration (e.g., "for 3 months")
When does the retention modal appear?

The modal appears when a customer clicks the cancel button on their subscription in the My Account area. It intercepts the cancellation flow before the actual cancellation occurs.

Can customers still cancel if they don't want the offer?

Absolutely. The modal includes a "No thanks, cancel my subscription" option that allows customers to proceed with cancellation if they choose not to accept the offer.

Can a customer use the retention offer multiple times?

No, each subscription can only use the retention offer once. This prevents abuse while still giving every subscriber a chance to take advantage of the offer.

What happens after a customer accepts an offer?
  • Discount: The subscription price is immediately reduced, and a note is added to the subscription history.
  • Pause: The subscription status is changed to "On Hold" for the specified duration.
Is this plugin compatible with WooCommerce HPOS?

Yes, Subscription Churn Saver is fully compatible with WooCommerce's High-Performance Order Storage (HPOS).

Does this plugin affect site performance?

No, the plugin is lightweight and only loads its assets on the My Account subscription pages where it's needed.

How do I track which offers are being accepted?

Enable "Track Conversions" in the Advanced settings. You can then retrieve conversion data programmatically using:
get_option( 'subscription_churn_saver_conversions' );

Customer reviews

Countries

  • Worldwide

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