There is currently no way to tell if an order was cancelled by a customer or a store admin. It would be very helpful if that was noted in the Order Notes.
That’s a real accountability gap — not being able to tell whether a customer cancelled themselves or an admin did it on their behalf makes it hard to investigate disputes or track patterns in cancellations.
Smart Pre-Order Manager for WooCommerce logs an order note specifying whether a pre-order cancellation was initiated by the customer or by a store admin, so that distinction is always on record.
Happy to help if you have questions about setting it up.
We and our partners process your personal data (such as browsing data, IP Addresses, cookie information, and other unique identifiers) based on your consent and/or our legitimate interest to optimize our website, marketing activities, and your user experience.
Hi Laura Yeffeth,
That’s a real accountability gap — not being able to tell whether a customer cancelled themselves or an admin did it on their behalf makes it hard to investigate disputes or track patterns in cancellations.
Smart Pre-Order Manager for WooCommerce logs an order note specifying whether a pre-order cancellation was initiated by the customer or by a store admin, so that distinction is always on record.
Happy to help if you have questions about setting it up.