Currently there’s only the rule filter “Customer – Phone” which I assume would check the billing phone number. Many stores selling physical products also add a separate shipping phone number for order notifications as there are plenty of scenarios where the phone number for delivery notifications would differ from the billing phone number.
The current workaround is filtering the workflow by the internal WooCommerce order meta key _shipping_phone but ideally, if the _shipping_phone field is registered at checkout, there should also be an option to use that as a built-in rule filter option.
(And in the meantime it would already provide clarity if the “Customer – Phone” rule filter label would be updated to “Customer – Billing Phone” for the avoidance of any doubt.)
Last updated: October 31, 2026
Hi there,
Thank you for your suggestion!
We noticed that there is a similar request about this, which currently has more votes: Add rule filter options for Billing/Shipping Postcode, City, State, Phone (same as already available for Customer filters). To better prioritize requests, we aim to keep 1 request open per feature. That’s why I will close this one. I encourage you to upvote the above request instead.