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Block Early Renewal When ‘Pending Payment’ Renewal Exists

This should either be disabled by default or given as an option. When a subscription already has a ‘pending payment’ renewal order due to a failed payment, the early renewal button shouldn’t be active, or should throw a message to the customer that they can’t renew the subscription again until the previous renewal has been paid. We have had customers thinking that the ‘renew now’ button means it’ll attempt the payment again when it actually just creates another renewal.

If this can’t be blocked by default because there’s some edge use-case for not blocking it, it might be an option to extend the Early Renewal settings by adding another option that says ‘Disable early renewals when the subscription already has a ‘pending payment’ renewal order”

Author

rossodigital

Current Status

Open

Last updated: December 5, 2024

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