When a customer adds funds to the wallet, the sale is correctly recorded/reported to Xero for bookkeeping purposes. However, when the wallet is used to pay for an order, the transaction is reported to Xero again, which is incorrect, since it is not additional income. We would like to NOT report transactions paid by this gateway.
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Last updated: May 10, 2025
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Solution should cater for excluding any/multiple gateways. Same issue may apply to certain wallets, other store credit solutions, including store gift card solutions and even certain coupon based payments, where the original sale of the credit solution is reported as income and then the use of the credit is recorded as an income again.