Hello,
I’d like to have a separate email template for Customer notes on subscriptions.
For example, currently the default WC email template uses:
Note added to your {site_title} order from {order_date}
Which is fine for normal orders. But i’d like to be able to change this for subscriptions.
Thanks for your time,
Derek
Closed
Last updated: May 13, 2026
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Hi there,
Thanks so much for taking the time to share this.
After reviewing, we’ve decided to close this one for now. It’s been open for a while without gathering broader demand from other users, and we aim to prioritize the features that will benefit the largest portion of our community.
In the meantime, AutomateWoo (automatewoo.com) supports highly customisable subscription email templates and triggers — including customer note events on subscriptions — which may cover what you’re looking for. Our support team can also help you find the best approach for your setup at https://woocommerce.com/contact-us/
If this becomes a more widely-requested feature down the road, we’re always open to revisiting it.
Thanks again for your suggestion!