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added by Latoya

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Product Add-Ons

by  Woo
Offer add-ons like gift wrapping, special messages or other special options for your products.

Text Fields: Stop the user from exceeding the maximum number of characters (as previous)

The handling of text fields has been changed, negatively impacting usability.

PRIOR TO VERSION 6.0.0: The website developer would create a text field and configure a minimum and maximum number of characters for that field. When a user started entering text, the plugin displayed the message: “xx characters remaining”. Critically, it stopped the user from exceeding the maximum limit.

WooCommerce’s documentation for this plugin shows the text field working as just described:

Product Add-Ons

This is the way most ‘Contact Us’ forms work, so users are familiar with it.

VERSION 6.0.0 AND AFTER: The website developer creates a text field and configures a minimum and maximum number of characters for that field. When a user starts entering text, the plugin doesn’t inform the user of the limit or how many characters remain until the limit is reached. The user can keep typing, exceed the limit, and only then an error message is displayed: “Please enter up to xx characters”. The user then has to understand that they need to delete characters until they are within limit. This is non-standard and not intuitive, which will result in some customers abandoning their order.

Please return the functionality to how it worked previously.

Author

marlakittycollars

Current Status

Open

Last updated: October 23, 2023

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