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How Live Chat Can Help Drive Conversions During The Holidays

October 14, 2018 - 11 Comments

Can you smell gingerbread, cinnamon, and pine? Or fruity fragrance of mulled wine?

While it might be a little early for these Christmas scents, the holiday shopping season in retail is already underway with eager shoppers getting started as early as September.

Last year’s online sales over the holidays hit a new record: In 2017, customers spent $108 billion online during the holiday season, which was 14.7% more than in 2016.

If you’re running an online store, here are some tips on how to make the most of increased holiday traffic with live chat.

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Five Ways to Boost Engagement with Live Chat

May 31, 2018 - 12 Comments

Customer engagement comes from the emotional connection between your customer and your brand. The more engaged your customers, the more likely they are to buy more, promote your brand, and become repeat customers.

You want every customer touchpoint to provide a consistent, inviting experience, so people want to come back for more. In a brick-and-mortar store, you have real-time, human connection. Online, you don’t have a chance to get in touch with a website visitor until they buy something, and your automations and triggers kick in. Right?

Wrong! Modern communication applications let you communicate with website visitors, drive conversions, and build longer-lasting relationships. One great way that you can build right into WooCommerce? Live chat.

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