LC Refund Requests has been developed to grant you and your customers the most natural and professional way to manage this e-commerce store side. Straight to the point, to give you a valuable tool on which to base your business: easy to be used by customers and shop managers.

Initially developed in 2024 to guarantee a perfect workflow for the LCweb shop, this plugin contains all the LCweb expertise in managing thousands of customers since 2012!

Features list

Truly plug & play: install, define your refund reasons and you are virtually done
Seamless integration in WooCommerce view/edit order pages. Self-adapting to your theme’s style
Full or partial refunds: let the customer choose exactly which product (and how many products) to ask the refund for
Define refundable elements:
- restrict by order’s maximum age
- avoid refunds for discounted products
- allow one/multiple refund requests per order
- (product-specific) set single products as not refundable
- (product-specific) define maximum order’s age for single products
- (product-specific) prevent refunds for renewal orders (require WooCommerce Subscriptions plugin)
Painless management for admins
- dedicated requests list page, where to filter them by date and status
- Pending requests warnings on both side menu and WordPress topbar
- Ability to simply reply or also approve/refuse the refund request
- Direct approval to refund: automatic refund form filling for approved requests, letting you choose which way to proceed. Only with one click
- Simple text editor, to quickly format reply text and add links (NB: there’s also an auto-linking system!)
Private attachments engine
- Upload files in admin replies and (optionally) allow customers to do the same on frontend
- Optionally require customers to upload files in order to open a refund request
- Choose which file types, files number and size to allow
- Truly private: only involved users can reach files
E-mail notifications:
- Inform shop managers whenever a new refund request is created
- Inform the customer when a shop manager replied to his request
- Inform shop managers when the customer replied to an opened request
- Fully customizable e-mail texts with special placeholders (eg. refund/reply text, involved products, direct link)
- E-mail test system: remember visual previews will never look as a true inbox!
Chat-like interface: each request is displayed as a chat between managers and the customer, giving a modern and professional touch to your shop
Built for teams: define how shop manager replies are displayed (generic “STAFF”, user nicename or a custom text). Always have a reference on who replies
Refund disclaimer: optionally require the customer to accept a fully customizable disclaimer in order to open a request
Styling settings: customize the look & feel to fully match your website’s theme

Seamless integration on any website

LC Refund Requests has been developed to grant the most natural and integrated user experience possible. Customers can ask for a partial or full refund directly in the order page

Using WooCommerce elements, in most cases you won’t even have to worry about the styling part. A real plug & play module!

Chat-like interface

Requests are managed and displayed as a real chat between customers and shop managers, giving your shop a real premium and professional look.

Do you have a managers team? Is indeed possible to display the reply author’s nicename!

Painless management

A dedicated admin page lists the requests, allowing a quick overview over them. Reaching the order page will be possible to leave a simple reply or also approve/refuse the request.

Upon approval, the plugin will automatically fill the WooCommerce refund form: only takes a click to complete the process!

Truly safe file attachments

Shops selling physical goods often need proof of a faulty product or specific documents to process refunds.

LC Refunds Requests offers a customizable file attachment engine for admins or customers. Choose allowed file types, number, and size — even make a file required to open a request.

Configure it as you wish and forget data worries: files are accessible only after strict security checks!

E-mail Notifications

While totally optional, a true professional shop cannot miss this feature: inform customers and managers about refund requests status. Is possible to inform admins about new refund requests or customer replies or also notify the customer whenever its request has been answered!

Each e-mail is fully customizable with special text placeholders and a true e-mail test.

Tailored on your needs

Decide which products can be refunded and the refund conditions: order’s maximum age, discard discounted products, discard subscription renewals (require WooCommerce Subscriptions plugin).

The fine tune is up to you: globally or for every single product!