Settings

Settings can be found by navigating to Menu and tapping the Settings button at the top of the screen. From here, you’ll find the following settings and their respective functions:

• Plugins – view a list of active plugins on the connected site.
• WooCommerce – shows the active version of WooCommerce and if there’s an update available
• Store Name – allows you to view and change the name of the store
• Help & Support
  • Help Center – links to WooCommerce documentation
  • Contact Support – submit a help request to WooCommerce Support
  • My Tickets – view your device-specific support history
  • Contact Email – configure the default email address the app will use
  • View Application Log – for debugging, the latest of which is sent when help is requested via My Tickets
  • System Status Report – drawn from the connected site, helpful as a site overview or to copy for support when requested
• Experimental Features – a toggle to enable or disable available experimental features
• Send Feedback – connects you to a form through which you can submit feedback or suggestions
• Privacy Settings – toggle settings related to what info is collected and shared while using the app
• About the App – WooCommerce Terms of Service, Privacy Policy, Privacy Notice for California Users, app version, and Third-party License info.
• Other – opens your iOS Device Settings
• Log out – disconnect the currently connected WooCommerce store

If you’re using the Jetpack plugin to connect the app to your site, make sure that the Jetpack connection is active and working correctly. You can verify some known issues or try reconnecting your site.

If you’re still having difficulty, please fill out our contact form to reach our support team from within the app by going to Menu > Settings > Help & Support > Contact Support.