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Login & Shop as Customer for WooCommerce

Allows store administrators to login as customer on frontend for troubleshooting and placing orders on customers' behalf.
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Subscription includes

  • Product updates and improvements
  • Customer support
  • 30-day money-back guarantee

Highlights

  • Login and Shop like a customer
  • Shop as customer to cater offline sales
  • Shop as customer to troubleshoot ordering process
  • Login as customer via WordPress admin panel, order listing & order detail page
  • Switch between customer and admin roles with a single click

Login and Shop Your Store Like a Customer

In some cases, you have to place orders on behalf of your customers. These scenarios include recording orders from email or phone, troubleshooting issues in payment & checkout, or auditing the user experience on your store. To make it easy to switch from admin to customer, you should consider the Login & Shop as Customer extension. 

The tool allows you to log in as a customer, view order and account details from the My Account page, and quickly place orders. With one click, you can switch from an admin to a customer and shop just like your customers would.

Another benefit of logging in as a customer is that you can go through the complete customer journey and identify issues that your customers might be facing. 

login and shop as customer for woocommerce

Features

  • Shop as a customer on your Woocommerce store
  • Access all frontend functionalities just like your customers
  • View order details on the My Account Page 
  • Automatically load customer information like billing, shipping, and more
  • Insert custom text for the “Switch Back to Admin” button
  • Show login as customer button on order listing page
  • Show login as customer button on order detail page
  • View complete admin login history
  • Compatible with cart & checkout blocks (New)
  • Customizable header bar for admin (New)

View and Edit Customer Details on the My Account Page

When you log in as a customer, you can view the My Account page and explore the account and order information of a customer. Additionally, you can see the complete order history, make quick edits, and place orders using the shop as client for WooCommerce extension. 

login and shop as customer for woocommerce

Automatically Get Shipping & Billing Information Upon Checkout

When you are placing orders as a customer, you dont need to add the billing and shipping information manually. The extension automatically retrieves the billing & shipping details for every customer at checkout, saving time and allowing you to place quick orders. 

login and shop as customer for woocommerce

To fulfill orders on customer’s behalf or to audit customer ordering experience, use login and shop as customer for WooCommerce extension!

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View the Complete History of Each Admin Logging in as a Customer

With the shop as a customer for WooCommerce extension, your login history is preserved on a separate grid, allowing you to easily identify which admin used the particular login as a customer feature. A timestamp is designed in the grid to record the actions of each admin. 

login and shop as customer for woocommerce

For more information on how to switch to the customer and how to place an order on the customer’s behalf, read the documentation.

Documentation

Requirements:

  • Minimum PHP version: 5.2

Customer reviews

Average rating 4.1
9 reviews
5 stars, 67% of reviews
4 stars, 11% of reviews
3 stars, 0% of reviews
2 stars, 11% of reviews
1 star, 11% of reviews
9 reviews
  • sheeshcandy
    Rated 4 out of 5
    May 15, 2024
    Improvement needed but okay for now
    We're using this plugin so that phone agents may place orders for customers while keeping PCI compliant on credit card handling. On initial install, the plugin had problems that prevented it from working. I was able to add some CSS to get the select2 drop-down to appear above the modal instead of behind. If you get stuck on this, add z-index: 1000 to .select2-container class. Also, if you have User Switching plugin installed, it conflicts with this plugin. The Support Team helped route out that issue and we disabled the User Switching plugin for now. A feature that would make the plugin more functional is if there was an easy option to switch to guest mode or create a new account, for when a...
  • creativegoat3
    Rated 1 out of 5
    Jun 2, 2023
    Causes issues with select-2 dropdowns
    The plugins does what its supposed to do well, but it messed up my select-2 dropdowns. They started appearing at the bottom of the webpage and opening a dropdown causes a horizontal scroll bar to appear.
  • wisdomharbouradmin
    Rated 5 out of 5
    Jan 23, 2023
    Excellent Plugin
    This plugin helps so much with managing accounts. We run a subscription site and consistently need to help customer with their account, adding new cards, changing subscriptions, etc. Prior to using this plugin, I would have to spend time on the phone walking people through page-by-page changes or do a password reset to get into their account. Saves a lot of time! I had an issue when first installing the plugin. It wasn't working quite right with out theme—for whatever reason—but someone from Koala got right on fixing the issue and within 24 hours had it setup. Great customer service!
  • kekjingsheng
    Rated 5 out of 5
    Jun 15, 2022
  • audigitalwp
    Rated 5 out of 5
    May 27, 2022
    Great support and works well
    Had an issue setting up the Plugin, but the support was fast and the issue was resolved quickly. We needed the Switch to Customer to be easy to use and accessible from the frontend and this Plugin does a good job.

Extension information

  • WordPress version required: 4.6
  • WooCommerce version required: 3.0.0
  • PHP version required: 7.4
  • Tested with WordPress: 6.*.*
  • Tested with WooCommerce: 10.*.*
  • Requires at least WordPress: 6.5
  • Requires at least WooCommerce: 4.0

Countries

  • Worldwide

Languages

English (Australia)

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