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  2. Introduction to WooCommerce Bookings /
  3. Send SMS notification for WooCommerce Bookings

Send SMS notification for WooCommerce Bookings

This guide explains how you can send SMS notifications for bookings to administrators and customers via Twilio using the WooCommerce Twilio extension.


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When both the WooCommerce Bookings and WooCommerce Twilio plugins are active, you’ll find additional options in Twilio for booking notifications under WooCommerce > Settings > SMS.

Types of Notifications

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Within WooCommerce > Settings > SMS > Bookings (tab), you can enable the following text message notifications for booking reminders, cancellations, and follow ups.

Admin Notifications

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  • Admin reminder: This notification is used to send reminders to administrators before a booking starts. When this notification is enabled, you’ll be able to designate recipients by adding their phone numbers. Multiple recipients can be added by separating phone numbers with a comma.

    The admin reminder notification also allows you to specify when you want reminders to be sent, for example, 15 minutes before they begin.

  • Admin cancellation: This notifies administrators via text message that a booking has been cancelled. The notification is sent immediately to the phone number(s) specified.

Customer Notifications

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  • Customer reminder: This notification reminds customers about an upcoming booking before it starts. When this notification is enabled, you’ll be able to dictate how soon before a booking a customer should be notified.
  • Customer follow up: Sent to a customer after a booking is completed. This notification also allows you to specify when the follow up should be sent.
  • Customer cancellation – This text message is sent to a customer immediately when a booking is cancelled.
  • Customer confirmation – Automatically sent to a customer when their booking has been moved to “Confirmed” status.

Learn more about using this integration in the WooCommerce Twilio documentation.

Questions and Feedback

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