When you purchase an extension or theme from the WooCommerce.com Marketplace, you receive a subscription that gives you access to product updates and support for the duration covered by your subscription. Subscriptions are billed on an annual or biennial basis and can be viewed and managed in the My Subscriptions section of your WooCommerce.com account.
This guide covers everything you need to know about managing your WooCommerce.com Marketplace subscriptions, from installation to renewal. Select a topic below to get started.
What are WooCommerce.com subscriptions?
↑ Back to topLearn what a WooCommerce.com subscription includes, how billing works, which subscription periods are available, and what you receive when your subscription renews.
→ What are WooCommerce.com subscriptions?
Connect your site to WooCommerce.com
↑ Back to topLink your store to your WooCommerce.com account using the WooCommerce.com Update Manager to enable automatic updates, manage subscriptions, and access support.
→ Connect your site to WooCommerce.com
Install extensions and themes
↑ Back to topInstall your WooCommerce.com Marketplace purchase on your site automatically or manually using a .zip file.
→ Install extensions and themes
Activate and manage your subscriptions
↑ Back to topActivate a subscription on your site to receive updates and support. Learn how subscriptions work with multiple sites, subdomains, and multisite networks.
→ Activate and manage your subscriptions
Auto-renewal, cancellation, and billing
↑ Back to topManage auto-renewal settings, update your payment method, cancel a subscription, and understand how renewal pricing works.
→ Auto-renewal, cancellation, and billing
Transfer a subscription
↑ Back to topHand over both ownership and billing for an extension to another WooCommerce.com account.
Share a subscription
↑ Back to topLearn how to give another WooCommerce.com account access to use an extension you own, without transferring ownership or billing, or how to revoke sharing access.
Troubleshoot common issues
↑ Back to topFix connection issues between your site and WooCommerce.com, and resolve errors when updating extensions from the WooCommerce.com Marketplace.
Developers or agencies
↑ Back to topManaging extensions on behalf of a client
→ Managing subscriptions as a developer or agency
Questions and support
↑ Back to topDo you still have questions and need assistance?
- Get in touch with a Happiness Engineer via our Help Desk. We provide support for extensions developed by and/or sold on WooCommerce.com, and Jetpack/WordPress.com customers.
- If you are not a customer, we recommend finding help in the WooCommerce support forum or hiring a Woo Agency Partner. These are trusted agencies with a proven track record of building highly customized, scalable online stores. Learn more about Woo Agency Partners.