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FAQs and Roadmap

Articles

  • What’s New in Subscriptions 3.1

    WooCommerce Subscriptions 3.1 contains a couple notable features – Updated REST API and Cart and Checkout Blocks integration. Version 3.1 is a “minor” release and is backwards compatible with sites running previous versions of WooCommerce Subscriptions. In order to ensure a smooth update process, please refer to the Subscriptions Upgrade Guide. Features WooCommerce Cart and […]

  • Subscriptions FAQ

    WooCommerce Subscriptions is a premium extension, and this page has answers to commonly asked questions. We recommend reading the Subscriptions Guide for Store Managers if you haven’t already. For technical questions about integrating software with Subscriptions, refer to the Subscriptions Developer Docs. Topics Subscriptions Features Subscription Product Management Subscription Management Orders Related to Subscriptions Shipping & Coupons Cart […]

  • What’s New in Subscriptions 3.0

    Subscriptions 3.0 includes a major update to the system used to schedule and run events in the future. 3.0 is a “major” release and is not backwards compatible with previous versions of WooCommerce Subscriptions. With this in mind, please employ best upgrade practices to ensure a smooth update process. Please refer to the Subscriptions Upgrade […]

  • What’s New in Subscriptions 2.6

    Subscriptions 2.6 includes two features, 2 enhancements, and other fixes and updates. Version 2.6 is a “minor” release and should be backwards compatible with sites running WooCommerce Subscriptions 2.0 and above. In order to ensure a smooth update process, please refer to the Subscriptions Upgrade Guide. New Features Improved early renewal user experience Customers who […]

  • Subscriptions and the GDPR

    WooCommerce Subscriptions and Subscriptions by WooCommerce Payments both support the tools that enable store managers to comply with the General Data Protection Regulation (GDPR). This support is built on the functionality included in WooCommerce and WordPress. Below is information on how these two handle customer data. Data Subscriptions Uses Subscriptions & Subscriptions by WooCommerce Payments […]

  • What’s New in Subscriptions 2.5

    This new version includes two main features, various enhancements, and other fixes and updates. Version 2.5 is a “minor” release and should be backwards compatible with sites running WooCommerce Subscriptions 2.0 and above. In order to ensure a smooth update process, please refer to the Subscriptions Upgrade Guide. New features Sign up for free trial […]

  • What’s New in Subscriptions 2.3

    This new version includes four main new features, performance enhancements, and other fixes and updates. 2.3 is a “minor” release and should be backwards compatible with sites running WooCommerce Subscriptions 2.0 and above. In order to ensure a smooth update process, please refer to the Subscriptions Upgrade Guide. Required WooCommerce Version This version of WooCommerce […]

  • What’s New in Subscriptions 2.1

    WooCommerce Subscriptions version 2.1 has been in development for more than a year. This major new version introduced two big features as well as many smaller features and improvements. This guide covers everything that is new and improved in WooCommerce Subscriptions version 2.1. If you are a store manager looking for instructions to help ensure […]

  • PayPal Reference Transactions for Subscriptions FAQ

    WooCommerce Subscriptions comes with built-in support for two different PayPal payment methods: PayPal Standard PayPal Reference Transactions via Express Checkout By default Subscriptions uses the first of these – PayPal Standard. This is the easiest to configure. You can sell subscription products with PayPal Standard straight away with a PayPal business account. You do not […]

  • What’s New in WooCommerce Subscriptions v2.0

    WooCommerce Subscriptions version 2.0 has been in development for more than a year. This major new version reinvented the extension to take into account 3 years of feedback from store managers. As well as introducing new features, version 2.0 changes how subscription data is stored and accessed to make it possible to purchase different subscription products […]

  • WooCommerce Subscriptions Guide to VAT 2015 Changes

    This guide provides information on how to update subscriptions created before 1st January 2015 using the WooCommerce Subscriptions extension in order to be compliant with the 2015 VAT changes that come into effect on 1st January 2015. If you have not already done so, you should read the general article on WooCommerce VAT 2015 changes and blog post outlining options for making WooCommerce compliant […]

  • Subscriptions: How Can Customers Extend a Subscription’s Expiration Date?

    When creating a subscription product, you can set a length to the subscription, for example, 12 months, or 2 years. When a customer purchases a subscription with a defined length, it will renew until that number of recurring payments has been completed, and then be set to “expired.” Resubscribe to the Subscription after expiration After the subscription […]

  • Why aren’t Subscriptions Cancelled or Suspended at PayPal?

    PayPal and WooCommerce Subscriptions both keep a record of your store’s subscriptions. As a result, the status of these subscriptions needs to be synchronised with PayPal. On occasion, store managers may find that when a customer or store manager suspends or cancels a subscription in the store the status change is not reflected at PayPal. Similarly, […]

  • Change PayPal email address with existing subscriptions

    If you have existing subscriptions with PayPal, you can still change your PayPal email address; however, you need to change both the email used in WooCommerce and the primary address with PayPal. Please also note, you can not change to the email address in WooCommerce to use the email address of a different PayPal account. […]

  • Testing Subscription Renewal Payments

    Once you have WooCommerce Subscriptions active on your site, you may want to test subscription renewal. When using a payment gateway other than PayPal or WorldPay, you don’t have to wait 24 hours (the minimum billing period) for a renewal to be processed. However, if you are using PayPal or WorldPay, this process will not work […]

  • Change Subscription from Automatic to Manual Payments

    If a customer has created a subscription using a payment gateway with automatic recurring payment support, and the customer now wants to pay manually, the store manager can use this tutorial to switch their subscription to manual payments. The first part of this guide is written for store owners and outlines the administration interface available for this […]

  • Subscriptions Feature Roadmap

    WooCommerce Subscriptions is actively in development. This roadmap provides a guide to the current development plan. It’s provided to show which version a new feature will be introduced or when a particular feature was introduced. It also includes information about underlying changes for developers and potential upcoming behavior changes for existing features. As a general […]

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