QR Code Tickets & Check-in for WooCommerce

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1. kartechify says:

   Product developer September 30, 2026 6:34 pm

   Hi,

   The plugin does not currently include the product featured image in the emailed ticket by default.

   However, this can be added easily using a custom code snippet. The email template now includes a hook (wc_ticket_email_ticket_top) that lets you inject the product image without modifying any plugin files.

   I’ve included the snippet below. Add it to your theme’s functions.php file, or use a code snippets plugin:

   /**
   * Add the product featured image to the top of each ticket block in the email.
   */
   add_action( ‘wc_ticket_email_ticket_top’, function( $ticket, $product ) {

   if ( ! $product instanceof WC_Product ) {
   return;
   }

   $image_id = $product->get_image_id();
   if ( ! $image_id ) {
   return;
   }

   $image_html = wp_get_attachment_image(
   $image_id,
   ‘medium’,
   false,
   array(
   ‘style’ => ‘max-width:100%;height:auto;border-radius:8px;display:block;margin:0 auto;’,
   ‘alt’ => esc_attr( $product->get_name() ),
   )
   );

   if ( empty( $image_html ) ) {
   return;
   }

   echo ”;
   echo $image_html; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped
   echo ”;

   }, 10, 2 );

   Once added, the product image will appear at the top of each ticket in the email — sized safely so it doesn’t break the layout.

   Regarding the Ticket Design Template in Email:

   No, this is intentional. The Ticket Design Template setting currently affects only the printed ticket (PDF and print view).

   Based on feedback from you and other clients, we have added a new option called “Use Printed Template in Email.” When enabled, the email will use the same template you’ve selected for print.

   You’ll find this option in: WooCommerce → Settings → Tickets → Settings → “Use Printed Template in Email”

   Let me know if you have any questions or run into any issues with either change. I’m happy to help.