If a customer books a class and pays for it using WooCommerce Bookings, and then has to reschedule, they have to cancel the booking and add new. But there is not refund or store credit offered for the cancelled booking. It just sits there in the customers Order. There should be an option to automatically trigger a store credit, or a refund.
Closed
Last updated: May 13, 2026
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Hi there,
Thank you for your suggestion!
We noticed that there is a similar request about this, which currently has more votes: https://woocommerce.com/feature-request/offer-credit-or-refund-option-to-customer-when-cancelling-booking/. To better prioritize requests, we aim to keep 1 request open per feature. That’s why I will close this one. I encourage you to upvote the above request instead.