Add Caller ID feature. I would like to see the order of the person calling me.
Hello, we are using your plugin since 1 year now and today we did our yearly renewal. Since January 2021 there is no update or upgrade on plugin. On the past and also today we request the following: If a new ticket or a reply from customer on ticket, just to receive a notification for […]
When a customer sends an email to tickets@yourdomain.com then the system reads the ticket, saves in database and gives it a reference number. Emails the customer back automatically and says ticket received, we will respond in 24 hours, etc etc. this info should then show up in the ticket dashboard.
Please add a option to set predefined answers that admin can use to quickly respond to certain questions.