My Account Tour for WooCommerce

Name: My Account Tour
Brand: ProjektIsle
Availability: InStock

by ProjektIsle

Help customers understand account features, reduce support requests, and improve the onboarding experience.

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My Account Tour was built to solve a major usability gap in WooCommerce stores. Most customers land on the My Account page and struggle to understand the available options, leading to confusion, abandoned actions, and increased support requests.

This extension introduces guided onboarding directly inside the WooCommerce my-account dashboard, helping customers quickly learn what each section does, discover important features, and get comfortable using their account without needing assistance.

Designed to be fully modular and extensible.
Comes with tours for default core endpoints, and lets developers build tailored onboarding for custom endpoints and extensions.

Suitable for

Store owners: Improve on-boarding experience for new-customers. Help your customers, navigate the WooCommerce My Account area with step-by-step tours so they never feel lost again. Even add tours specific to custom endpoints.
Extension developers: Showcase how their plugins enhance or extend the WooCommerce My Account section. With an interactive, guided mini-tour, where store owner can preview the functionality and user experience before making a buying decision.
Adding tours on custom user submission forms on my-account pages.

Custom setting page

Store owners can enable and disable tours easily with minimal configuration.
Advanced hooks to allow 3rd party developers give Store Owners control to enable tour for custom endpoints.
Supports tour by default for WooCommerce Subscription plugin.
Modular design to show tours on selected pages only.

Additional features

Faster customer onboarding: New users immediately understand how to navigate WooCommerce My Account pages, reducing confusion and friction.
Fewer support requests: Customers learn where to find key actions like downloads, orders, subscriptions, and account settings, lowering basic “how do I?” support tickets. This is extremely beneficial for third party plugins/extensions for affiliates, support, etc.
Improves user experience & retention: A guided account dashboard increases confidence, reduces drop-offs, and leads to happier, more self-sufficient customers.

Credit
driver.js library (MIT Licensed)

Frequently asked questions

What all endpoints are supported?

By default, the extension supports the following endpoints. It'll only be enabled once site owner manually enable it in My Account Tour settings page.

Dashboard
Orders
Downloads
Edit Address
Account Details
Payment Methods
WooCommerce Subscription

You can additionally add tours to any endpoints, or modify default core-endpoints with custom codes. Refer the documentation for more information.

Keep in mind, the plugin requires 'woocommerce_before_account_navigation' action hook in your My Account template, to properly display the 'Show Tour' button. If your theme removes or overrides this hook, the button will not be displayed even when Admin setting has it enabled.

Is it possible to create tours for custom my-account endpoints?

Yes. It is possible to create tours for your custom my-account endpoints. This extension is designed with extensibilty in mind, making it support tours for custom endpoints. You will have to create your own JS file to implement this feature. Check our docs for more detailed information.

Can a third party developer add a tour from their extension?

Yes. Learn how to add this on the documentation page. The process is very similar to adding custom endpoint tours.

I have a custom endpoint. Will it work out of the box once I install this extension?

No. You'll have to create your own JS file and php code to connect to the My Account Tour extension. We provide a framework for you to easily connect and implement it. To know more visit our documentation page.