Freshdesk Integration for WooCommerce

Name: Freshdesk Integration
Brand: Kestrel
SKU: WOO395305
Availability: InStock

Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.

1 year plan

$89

2 years plan

Save 20%

$178 $142.40

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Active installs

400

Subscription includes

Product updates and improvements
Customer support
30-day money-back guarantee

Support

Documentation

Feature requests

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Help your customers quicker, using WooCommerce and Freshdesk.

Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

View a list of active Freshdesk tickets within WooCommerce

Key Features: Customer

Quickly create a new ticket related to an order
View a list of active tickets, directly on your “My Account” screen

Create forum and solution centre categories for each of your WooCommerce products

Key Features: Store Owner

Create a new ticket when viewing an order in the WordPress admin
Create a new ticket from a blog post comment, directly from the WordPress admin
Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk

A full Freshdesk solution

Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.

Made and supported by the team at:

Frequently asked questions

Can customers create tickets directly from their WooCommerce account?

Yes. Customers can submit and view active tickets from their “My Account” page without leaving your store.

Can store owners create tickets from the admin?

Absolutely. You can generate tickets directly from orders or even blog comments.

Does this sync products with Freshdesk?

Yes. Products can be linked to Freshdesk forum categories and solution articles, so your support stays organized.

Do I need a Freshdesk account?

Yes, this extension connects WooCommerce to your existing Freshdesk help desk.

Customer reviews

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