After you purchase an extension or theme from the Woo Marketplace and install it on your site, you need to activate the subscription to receive updates and support. This page explains how to activate your subscriptions and manage them from both WooCommerce.com and your site’s WP Admin dashboard.
What does “activating” a subscription mean?
↑ Back to topWhen you activate a WooCommerce.com subscription on your site, you link that subscription’s license to your specific store. This enables:
- Product updates delivered through the WooCommerce.com Update Manager.
- Support access for that extension or theme via the WooCommerce.com Help Desk.
An installed extension or theme will continue to function on your site without activation, but you will not receive updates or be able to submit support tickets for it.
How to activate a subscription on your site
↑ Back to topIf your site is already connected to your WooCommerce.com account, subscriptions activate automatically when you install the extension or theme.
If the subscription does not activate automatically, you can activate it manually:
- In your site’s WP Admin, go to WooCommerce > Extensions > My Subscriptions.
- Find the extension or theme in the list.
- Click the Connect button next to it.
Once connected, the subscription status updates and you begin receiving updates and support for that product.
Note: You must be connected to the WooCommerce.com account that holds the subscription. If the extension does not appear in your My Subscriptions list, verify that the correct account is connected. See Connect your site to WooCommerce.com for details.
WooCommerce.com does not use license keys; the connection process detailed above is how you activate your subscription.
Assigning subscriptions to connected stores
↑ Back to topMulti-store settings on WooCommerce.com make it easier to manage subscriptions when a user has multiple connected stores.
Imagine an agency or a developer having two customers. The agency purchases WooCommerce.com extensions on behalf of both customers and connects the store to WooCommerce.com using the agency account.
Let’s assume the agency purchased our AutomateWoo extension. The extension will be visible under the subscription list of both customers.
But in some cases we only need to display a particular extension on a selected store.
The user can achieve this by enabling the “Assign to store feature” in Multi-Store Settings under the profile tab of the My Account section.
Note:
Selecting whitelist mode will stop showing subscriptions on connected stores unless it’s specifically assigned to the store.
This allows the user to assign selected subscriptions to connected stores under the My Subscriptions section.
Once a subscription is assigned to a store, it will start getting listed in my subscriptions list of the connected store. This is what displayed under WooCommerce -> Extensions - My subscriptions menu of wallaby-of-whippets.jurassic.ninja.
Manage subscriptions from WooCommerce.com
↑ Back to topYou can view and manage all of your subscriptions from the My Subscriptions page on WooCommerce.com. From here, you can:
- View active and expired subscriptions, including expiration dates and connected sites.
- Install a subscription on a connected site using the Add to store button.
- Cancel a subscription to stop auto-renewal (you retain access until the expiration date).
- Transfer or share a subscription with another WooCommerce.com account.
- Renew an expired subscription to restore updates and support.
- Archive an expired subscription to remove it from your list.
Each subscription displays a three-dot menu (⋮) with the available actions for that subscription.
Auto-renewal
↑ Back to topRead more about autorenewal in Auto-renewal, cancellations, refunds
Note: Collaborators cannot enable or disable auto-renewal on your behalf. Only the account owner can manage this setting. For more information, see Adding collaborators to your WooCommerce.com account.
Manage subscriptions from WP Admin
↑ Back to topWhen your site is connected to WooCommerce.com and the WooCommerce.com Update Manager plugin is installed, you can manage your subscriptions directly from your site’s WP Admin dashboard.
Go to WooCommerce > Extensions > My Subscriptions to:
- View your active subscriptions and their status.
- Renew expired subscriptions without leaving WP Admin.
- Access documentation for installed extensions.
- Install new extensions from the Discover, Browse, and Themes tabs.
The WooCommerce.com Update Manager plugin is installed automatically the first time you install a Woo Marketplace extension. If you need to install it manually, download it here.
Subscription billing
↑ Back to topRead more about subscription billing periods in What are WooCommerce.com subscriptions
Related documentation
↑ Back to top- What are WooCommerce.com subscriptions?
- Install extensions and themes
- Connect your site to WooCommerce.com
- Transfer a subscription
- Share a subscription
- Auto-renewal, cancellation, refunds
- Adding collaborators to your WooCommerce.com account
Questions and support
↑ Back to topDo you still have questions and need assistance?
- Get in touch with a Happiness Engineer via our Help Desk. We provide support for extensions developed by and/or sold on WooCommerce.com, and Jetpack/WordPress.com customers.
- If you are not a customer, we recommend finding help in the WooCommerce support forum or hiring a Woo Agency Partner. These are trusted agencies with a proven track record of building highly customized, scalable online stores. Learn more about Woo Agency Partners.