1. Why do customers not see the customize button?
Tick Enable Product Designer in the general settings. Then set Enable Product Design to Enable in the product’s Product Designer tab. Both must be on.
2. Where did the front and back image fields go?
They are now in the Product Views box on the product edit page. Existing front and back photos move there automatically.
3. Why are my pricing rules not applied?
Pricing rules work with the Modern designer only. Check that the rule is enabled in the Customization tab. A product level override also needs the matching global rule enabled.
4. How are customization fees added up?
Each text layer is priced separately. If more than one fee applies, they add up. Print size and coverage fees are added on top of the design total.
5. How do I charge the customization fee once per item?
Tick Charge Customization Fee Once. The fee is charged once per cart line item and is not multiplied by quantity.
6. Why is my clip art not showing on the storefront?
Each clip art item needs a category. Edit the item, tick a category, and click Update.
7. Can customers change the colors of my clip art?
Yes, if you upload it as an SVG. The plugin groups matching colors, so customers can recolor each group on the storefront.
8. Why is Color Linking not working?
Tick Enable Color Linking in the Customization tab. Then enter the same Color Link Group name on every object that should change together.
9. Why is image search not working?
Add your Pixabay API key under WooCommerce > Settings > Product Designer > General.
10. Does importing text templates overwrite my existing ones?
No. Import always creates new text templates and never changes existing ones.